Search

Site Map

Telephone Line Interference/VoIP

Related Models:MFC‑T810W / MFC‑T910DW
If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you are using a VoIP system, we recommend changing the modem speed to minimise errors in fax operations.

MFC-T810W

  1. Press Menu.
  2. Press image or image to select the following:
    1. Select [Initial Setup]. Press OK.
    2. Select [Compatibility]. Press OK.
    3. Select [Normal] or [Basic(for VoIP)]. Press OK.

      • [Basic(for VoIP)] reduces the modem speed to 9,600 bps and turns off Error Correction Mode (ECM). Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

        To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to [Basic(for VoIP)].

      • [Normal] sets the modem speed at 14,400 bps.
  3. Press Stop/Exit.
    image
    • VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.
    • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly.

MFC-T910DW

  1. Press Settings.
  2. Press image or image to select the following:
    1. Select [Initial Setup]. Press OK.
    2. Select [Compatibility]. Press OK.
    3. Select [Normal] or [Basic(for VoIP)]. Press OK.

      • [Basic(for VoIP)] reduces the modem speed to 9,600 bps and turns off Error Correction Mode (ECM). Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

        To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to [Basic(for VoIP)].

      • [Normal] sets the modem speed at 14,400 bps.
  3. Press Stop/Exit.
    image
    • VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.
    • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly.
Related Information
Was this page helpful?

Yes

No

find moreaccept