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Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
- Related Information references are at the bottom of this page.
DCP-T310/DCP-T510W/DCP-T710W/MFC-T810W
| Error Message | Cause | Action |
|---|
| B&W Print Only Refill [X] | The amount of remaining ink in one or more of the ink tanks (except black) is low. This error message may appear if the ink dot counter is incorrect even if some ink remains. While this message appears on the LCD, each operation works in the following way:
| Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. A message may appear on the LCD to verify whether the ink tanks were refilled. Press See Related Information: Refill the Ink Tanks. The machine may stop all print operations and you may not be able to use the machine until you refill the ink tank in the following cases:
|
| Cannot Connect A device is already connected. | Two mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O). | After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. See Related Information: Print the Network Configuration Report. |
| Cannot Print Refill [X] | The amount of remaining ink in one or more of the ink tanks is low. The machine will stop all print operations. This error message may appear if the ink dot counter is incorrect even if some ink remains. | Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. A message may appear on the LCD to verify whether the ink tanks were refilled. Press See Related Information: Refill the Ink Tanks.
|
| Change Paper? | This message is displayed when the setting to confirm the paper type and size is enabled. | To not display this confirmation message, change the setting to Off. See Related Information: Change the Check Paper Size Setting. |
| Check ink level. If there is ink, then press OK. | A certain amount of ink is consumed in operations; Look through the window of the ink tank to confirm the actual amount of remaining ink. | If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank. |
| Close ink cover. | The ink tank cover is not locked in the closed position. | Firmly close the ink tank cover until it locks into place. |
| Comm. Error | Poor telephone line quality caused a communication error. | Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line. |
| Connection Error | Other devices are trying to connect to the Wi-Fi Direct network at the same time. | Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. |
| Connection Fail | The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. |
|
| Cover is Open. | The scanner cover is not locked in the closed position. | Lift the scanner cover and then close it again. |
| Make sure the interface cable (if used) have been guided correctly through the cable channel and out the back of the machine. |
| Data Remaining | Print data is left in the machine's memory. | Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. |
| Disconnected | The other person or other person's fax machine stopped the call. | Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP. |
| Document Jam | The document was not inserted or fed correctly, or the document scanned from the ADF was too long. | Remove the jammed document, and then press Stop/Exit. Set the document in the ADF correctly. See Related Information: Load Documents in the Automatic Document Feeder (ADF). See Related Information: Document Jams. |
| DR Mode in Use | The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. | Set Distinctive Ring to Off. See Related Information: Turn off Distinctive Ring. |
| High Temperature | The room temperature is too high. | After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. |
| Ink Low | The amount of remaining ink in one or more of the ink tanks is low. This error message may appear if the ink dot counter is incorrect even if some ink remains. | Look through the window of the ink tank to confirm the actual amount of remaining ink. If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank. A message may appear on the LCD to verify whether the ink tanks were refilled. Press See Related Information: Refill the Ink Tanks. |
| InkBox Full | The ink absorber box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up. Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty. | The ink absorber box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced. |
| InkBox NearFull | The ink absorber box is nearly full. | The ink absorber box must be replaced soon. Contact Brother customer service or your local Brother dealer.
|
| Low Temperature | The room temperature is too low. | After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up. |
| No Caller ID | There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. | To use the Caller ID feature, contact your telephone company. See Related Information: Caller ID. |
| No Device | When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. |
|
| No Paper Fed | The machine is out of paper or paper is not correctly loaded in the paper tray. | Do one of the following:
See Related Information: Load Paper. |
| The paper was not inserted in the centre position of the manual feed slot. | Remove the paper and reinsert it in the centre of the manual feed slot, and then follow the LCD instructions. See Related Information: Load Paper in the Manual Feed Slot. |
| The Jam Clear Cover is not closed correctly. | Make sure the Jam Clear Cover is closed evenly at both ends. See Related Information: Printer Jam or Paper Jam. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| No Response/Busy | The number you dialled does not answer or is busy. | Verify the number and try again. |
| Not Registered | You tried to access a Speed Dial number that has not been stored in the machine. | Set up the Speed Dial number. |
| Out of Memory | The machine's memory is full. | If a fax-sending or copy operation is in progress:
|
| Paper Jam | The paper is jammed in the machine. | Remove the jammed paper. See Related Information: Printer Jam or Paper Jam. Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries) |
| More than one sheet of paper was placed in the manual feed slot. -OR- Another sheet of paper was placed in the manual feed slot before the LCD displayed Where to Place the Paper. | Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the LCD prompts you to load another sheet of paper before you feed the next sheet of paper in the manual feed slot. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| Print Unable XX | The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. | Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. See Related Information: Printer Jam or Paper Jam. (If you cannot print received faxes, transfer them to another fax machine or to your computer.) See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Scan Unable XX | The machine has a mechanical problem. | Disconnect the machine from the power for several minutes, and then reconnect it. (If you cannot print received faxes, transfer them to another fax machine or to your computer.) See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Size Mismatch | The paper size setting does not match the size of paper in the tray. -OR- You did not set the paper guides in the tray to the indicators for the paper size you are using. |
|
| If you are printing from your computer, make sure the paper size you chose in the printer driver matches the size of paper in the tray. See Related Information: Print Settings (Windows) or Print Options (Mac). |
| Tray not detected | The paper tray is not completely inserted. | Slowly push the paper tray completely into the machine. |
| Paper or a foreign object has prevented the paper tray from being inserted correctly. | Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam. |
MFC-T910DW
| Error Message | Cause | Action |
|---|
| A device is already connected. Press [OK]. | Two mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O). | After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. See Related Information: Print the Network Configuration Report. |
| Absorber NearFull | The ink absorber box is nearly full. | The ink absorber box must be replaced soon. Contact Brother customer service or your local Brother dealer.
|
| B&W Print Only | The amount of remaining ink in one or more of the ink tanks (except black) is low. This error message may appear if the ink dot counter is incorrect even if some ink remains. While this message appears on the LCD, each operation works in the following way:
| Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. A message may appear on the LCD to verify whether the ink tanks were refilled. Press See Related Information: Refill the Ink Tanks. The machine may stop all print operations and you may not be able to use the machine until you refill the ink tank in the following cases:
|
| Check the ink levels, If there is ink in all 4 ink tanks, Press OK | A certain amount of ink is consumed in operations; Look through the window of the ink tank to confirm the actual amount of remaining ink. | If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank. |
| Comm. Error | Poor telephone line quality caused a communication error. | Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line. |
| Connection Error | Other devices are trying to connect to the Wi-Fi Direct network at the same time. | Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. |
| Connection Failed | The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. |
|
| Cover is Open. | The scanner cover is not locked in the closed position. | Lift the scanner cover and then close it again. |
| Make sure the interface cable (if used) have been guided correctly through the cable channel and out the back of the machine. |
| The ink tank cover is not locked in the closed position. | Firmly close the ink tank cover until it locks into place. |
| Data Remaining | Print data is left in the machine's memory. | Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. |
| Disconnected | The other person or other person's fax machine stopped the call. | Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP. |
| Document Jam | The document was not inserted or fed correctly, or the document scanned from the ADF was too long. | Remove the jammed document, and then press Stop/Exit. Set the document in the ADF correctly. See Related Information: Load Documents in the Automatic Document Feeder (ADF). See Related Information: Document Jams. |
| DR Mode in Use | The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. | Set Distinctive Ring to Off. See Related Information: Turn off Distinctive Ring. |
| High Temperature | The room temperature is too high. | After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. |
| Hub is Unusable. | A hub or USB flash drive with hub has been connected to the USB direct interface. | Hubs, including a USB flash drive with a built-in hub, are not supported. Unplug the device from the USB direct interface. |
| Ink Absorber Full | The ink absorber box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up. Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty. | The ink absorber box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced. |
| Ink Low | The amount of remaining ink in one or more of the ink tanks is low. This error message may appear if the ink dot counter is incorrect even if some ink remains. | Look through the window of the ink tank to confirm the actual amount of remaining ink. If the remaining ink level is at or below the lower line under the minimum fill mark, refill the ink tank. A message may appear on the LCD to verify whether the ink tanks were refilled. Press See Related Information: Refill the Ink Tanks. |
| Jam A Inside/Front Repeat Jam A | The paper is jammed in the machine. | Remove the jammed paper. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries) |
| Jam B Front Repeat Jam B Front | The paper is jammed in the machine. | Remove the jammed paper. See Related Information: Paper is Jammed in the Front of the Machine (Jam B Front). Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries) |
| Jam C Rear | The paper is jammed in the machine. | Remove the jammed paper. See Related Information: Paper is Jammed in the Back of the Machine (Jam C Rear). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries) |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| Jam D MP Tray | The paper is jammed in the machine. | Remove the jammed paper. See Related Information: Paper is Jammed in the Multi-purpose Tray (Jam D MP tray). |
| The paper guides are not set to the correct paper size. | Make sure the paper guides are set to the correct paper size. |
| Jam E Inside/MP Repeat Jam E In/MP | The paper is jammed in the machine. | Remove the jammed paper. See Related Information: Paper is Jammed Inside and in the Multi-purpose Tray (Jam E Inside/MP). |
| The paper guides are not set to the correct paper size. | Make sure the paper guides are set to the correct paper size. |
| Low Temperature | The room temperature is too low. | After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up. |
| Media card error | Multiple data storage devices were in the machine when it was turned on. The machine can read only one memory card or USB flash drive at a time. | Remove the memory card(s) or USB flash drive that you are not using. |
| Media is Full. | The USB flash drive you are using already contains 999 files. | Your machine can only save to your USB flash drive if it contains fewer than 999 files. Delete unused files and try again. |
| The USB flash drive you are using does not have enough free space to scan the document. | Delete unused files from your USB flash drive to make some free space, and then try again. |
| No Caller ID | There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. | To use the Caller ID feature, contact your telephone company. See Related Information: Caller ID. |
| No Device | When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. |
|
| No File | The memory card or USB flash drive in the media drive does not contain a .JPG file. | Put the correct memory card or USB flash drive into the slot again. |
| No Paper Fed | The machine is out of paper or paper is not correctly loaded in the paper tray. | Do one of the following:
See Related Information: Load Paper. |
| The paper was not inserted in the centre position of the manual feed slot. | Remove the paper and reinsert it in the centre of the manual feed slot, and then follow the LCD instructions. See Related Information: Load Paper in the Manual Feed Slot. |
| The Jam Clear Cover is not closed correctly. | Make sure the Jam Clear Cover is closed evenly at both ends. See Related Information: Printer Jam or Paper Jam. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| No Paper Fed Again | Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| No Response/Busy | The number you dialled does not answer or is busy. | Verify the number and try again. |
| Not Registered | You tried to access a Speed Dial number that has not been stored in the machine. | Set up the Speed Dial number. |
| Out of Fax Memory | The fax memory is full. | Print the faxes that are in the memory. See Related Information: Print a Fax Stored in the Machine's Memory. |
| Out of Memory | The machine's memory is full. | If a fax-sending or copy operation is in progress:
|
| Paper Size Mismatch | The paper size setting does not match the size of paper in the tray. -OR- You did not set the paper guides in the tray to the indicators for the paper size you are using. |
|
| If you are printing from your computer, make sure the paper size you chose in the printer driver matches the size of paper in the tray. See Related Information: Print Settings (Windows) or Print Options (Mac). |
| Refill Ink | The amount of remaining ink in one or more of the ink tanks is low. The machine will stop all print operations. This error message may appear if the ink dot counter is incorrect even if some ink remains. | Refill the ink tank. When you refill the ink tank, fill the ink up to the upper line, or fill with all of the ink in the bottle if it does not exceed the upper line. A message may appear on the LCD to verify whether the ink tanks were refilled. Press See Related Information: Refill the Ink Tanks.
|
| Tray #1 Settings MP Tray Settings | This message is displayed when the setting to confirm the paper type and size is enabled. | To not display this confirmation message, change the setting to Off. See Related Information: Change the Check Paper Size Setting. |
| Tray not detected | The paper tray is not completely inserted. | Slowly push the paper tray completely into the machine. |
| Paper or a foreign object has prevented the paper tray from being inserted correctly. | Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam. |
| Unable to Clean XX Unable to Init. XX Unable to Print XX | The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. | Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). (If you cannot print received faxes, transfer them to another fax machine or to your computer.) See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Unable to Scan XX | The machine has a mechanical problem. | Disconnect the machine from the power for several minutes, and then reconnect it. (If you cannot print received faxes, transfer them to another fax machine or to your computer.) See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Unusable Device Disconnect device from front connector & turn machine off & then on | A broken device is connected to the USB direct interface. | Unplug the device from the USB direct interface, then press |
| Unusable Device Please Disconnect USB Device. | A USB device or USB flash drive that is not supported has been connected to the USB direct interface. | Unplug the device from the USB direct interface. Turn the machine off and then on again. |
