Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions.

If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP). This will lower modem speed and turn off Error Correction Mode (ECM).

See Related Information: Telephone Line Interference/VoIP.

(Available only for some countries.)

Change the Tone/Pulse setting.

See Related Information: Set Tone or Pulse Dialing Mode.

Send a manual fax by pressing the Hook button, and dialing the number. Wait to hear fax-receiving tones before pressing the Start button.

If there is no dial tone, connect a known working telephone and telephone line cord to the jack. Then lift the external telephone’s handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall jack.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Detener/Salir (Stop/Exit). Try avoiding this problem by turning Easy Receive to Off.

See Related Information: Set Easy Receive.

If you answered on an extension telephone, press your Fax Receive Code (the factory setting is *51). If you answered on the external telephone (connected to the EXT. jack), press the Start button to receive the fax.

When your machine answers, hang up.

Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you hear static or interference on your fax line, contact your local telephone provider.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL, VoIP, or MagicJack services, call your service provider for connection instructions. If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP). This will lower modem speed and turn off Error Correction Mode (ECM).

See Related Information: Telephone Line Interference/VoIP.

Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine.

See Related Information: Choose the Correct Receive Mode.

• If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax only mode.

• If your Brother machine shares a line with an external answering machine, you should select the External TAD mode. In External TAD mode, your Brother machine will receive incoming faxes automatically and voice callers will be able to leave a message on your answering machine.

• If your Brother machine shares the line with a Voice Mail subscriber service, see Related Information: Voice Mail.
• If your Brother machine is on a line with the Distinctive Ring subscriber service, see Related Information: Distinctive Ring.

• If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will receive faxes automatically and produce a pseudo/double-ring to alert you to answer voice calls.

• If you do not want your Brother machine to answer any incoming faxes automatically, you should select the Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the Ring Delay setting:

• If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay to one ring.

  See Related Information: Set the Number of Rings Before the Machine Answers (Ring Delay).

• If the Receive Mode is set to External TAD, reduce the number of rings programmed on your answering machine to two.

• If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.

Have someone send you a test fax:

• If you received the test fax successfully, your machine is operating correctly. Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

• If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line.

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly.

See Related Information: Connect an External TAD.

1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother machine’s EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack.

3. Set your answering machine to answer within four rings.

   If you are having problems receiving faxes or voice messages, set your answering machine to answer within two or three rings.

4. Record the outgoing message on your answering machine.

   • Record five seconds of silence at the beginning of your outgoing message.
   • Limit your speaking to 20 seconds.
   • End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External TAD.

   See Related Information: Choose the Correct Receive Mode.

Make sure your Brother machine’s Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you answered the call on an external or extension telephone.

See Related Information: Set Easy Receive.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL, VoIP, or magicJack services, call your service provider for connection instructions.

If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP). This will lower modem speed and turn off Error Correction Mode (ECM).

See Related Information: Telephone Line Interference/VoIP.

Print the Transmission Verification Report and check for an error.

See Related Information: Print Reports.

Ask the other party to check that the receiving machine has paper.

Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is poor, clean the scanner.

See Related Information: Clean the Scanner.

There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off Fax Storage, print fax messages in memory or cancel a delayed fax. If the problem continues, ask the telephone company to check your telephone line.

See Related Information: Print a Fax Stored in the Machine's Memory.

See Related Information: Cancel a Fax in Progress.

See Related Information: Check and Cancel a Pending Fax.

If you often get transmission errors due to possible interference on the telephone line or if you are using a VoIP system, try changing the Compatibility setting to Basic(for VoIP).

See Related Information: Telephone Line Interference/VoIP.

Make sure you are loading the document correctly.

See Related Information: Load Documents in the Automatic Document Feeder (ADF).

See Related Information: Load Documents on the Scanner Glass.