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Change the Remote Codes

The preset Fax Receive Code is *51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD remotely, try changing the three-digit remote codes, for example to ### and 999.

MFC-J491DW/MFC-J497DW

  1. Press Settings.
  2. Press image or image to select the following:
    1. Select [Fax]. Press OK.
    2. Select [Setup Receive]. Press OK.
    3. Select [Remote Codes]. Press OK.
    4. Select [Remote Codes] again. Press OK.
    5. Select [On]. Press OK.
  3. Do one of the following:
    • To change the Fax Receive Code, press image or image to select [Fax Receive Code] and then press OK. Enter the new code. Press OK.
    • To change the Telephone Answer Code, press image or image to select [Tel Answer] and then press OK. Enter the new code. Press OK.
  4. Press Stop/Exit.

MFC-J690DW/MFC-J895DW

  1. Press image [Settings]>[All Settings]>[Fax]>[Setup Receive]>[Remote Codes].
  2. Do one of the following:
    • To change the Fax Receive Code, press [Fax Receive Code]. Enter the new code, and then press [OK].
    • To change the Telephone Answer Code, press [Tel Answer]. Enter the new code, and then press [OK].
    • If you do not want to change the Codes, go to the next step.
    • To turn the Remote Codes [Off] (or [On]), press [Remote Codes]. Press [Off] (or [On]).
  3. Press image.
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