Online User's Guide

MFC‑J491DW / MFC‑J497DW / MFC‑J690DW / MFC‑J895DW

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• Definitions of Notes
• Notice - Disclaimer of Warranties (USA and Canada)
• Trademarks
• Important Note

• Before Using Your Machine
• Control Panel Overview
• LCD Overview
• Touchscreen LCD Overview
  • New Information from Brother
• Settings Screen Overview
• Navigate the Touchscreen
• Access Brother Utilities (Windows)
  • Uninstall the Brother Software and Drivers (Windows)

• Load Paper
  • Load Paper in the Paper Tray
    • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
    • Load Legal Size Paper in the Paper Tray
    • Load Photo Paper in the Paper Tray
    • Load Envelopes in the Paper Tray
  • Load Photo or Photo L Paper in Photo Bypass Tray
  • Load Paper in the Manual Feed Slot
  • Unprintable Area
  • Paper Settings
    • Change the Paper Size and Paper Type
    • Change the Check Paper Size Setting
  • Acceptable Paper and Other Print Media
    • Recommended Print Media
    • Handle and Use Print Media
    • About Envelopes
    • Choose the Right Print Media
      • Paper Type and Paper Size for Each Operation
      • Paper Capacity of the Paper Trays
      • Paper Weight and Thickness
• Load Documents
  • Load Documents in the Automatic Document Feeder (ADF)
  • Load Documents on the Scanner Glass
  • Unscannable Area

• Print from Your Computer (Windows)
  • Print a Photo (Windows)
  • Print a Document (Windows)
  • Cancel a Print Job (Windows)
  • Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)
  • Print as a Poster (Windows)
  • Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)
  • Print as a Booklet Automatically (Windows)
  • Print a Color Document in Grayscale (Windows)
  • Prevent Smudged Printouts and Paper Jams (Windows)
  • Use a Preset Print Profile (Windows)
    • Create or Delete Your Print Profile (Windows)
  • Change the Default Print Settings (Windows)
  • Print Settings (Windows)
• Print from Your Computer (Mac)
  • Print a Photo (Mac)
  • Print a Document (Mac)
  • Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
  • Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)
  • Print a Color Document in Grayscale (Mac)
  • Prevent Smudged Printouts and Paper Jams (Mac)
  • Print Options (Mac)

• Scan Using the Scan Button on Your Brother Machine
  • Scan Photos and Graphics
  • Save Scanned Data to a Folder as a PDF File
  • Save Scanned Data to a Memory Card or USB Flash Drive
    • Compatible Media
  • Scan Multiple Business Cards and Photos (Auto Crop)
  • Scan to an Editable Text File Using OCR
  • Scan to Email Attachment
  • Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)
    • Use Web Services to Install Drivers Used for Scanning (Windows 7, Windows 8, and Windows 10)
    • Scan Using Web Services from the Brother Machine (Windows 7, Windows 8 and Windows 10)
    • Configure Scan Settings for Web Services
  • Change Scan Button Settings from ControlCenter4 (Windows)
  • Change Scan Button Settings from Brother iPrint&Scan (Mac)
• Scan from Your Computer (Windows)
  • Scan Using ControlCenter4 Home Mode (Windows)
    • Scan Using ControlCenter4 Home Mode (Windows)
      • Select Document Type Using ControlCenter4 Home Mode (Windows)
        • Custom Scan Settings (Windows)
      • Change Scan Size Using ControlCenter4 Home Mode (Windows)
      • Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)
      • Print Scanned Data Using ControlCenter4 Home Mode (Windows)
      • Open with an Application Using ControlCenter4 Home Mode (Windows)
    • Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)
    • Scan Settings for ControlCenter4 Home Mode (Windows)
  • Scan Using ControlCenter4 Advanced Mode (Windows)
    • Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)
    • Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)
    • Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)
    • Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)
    • Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)
    • Scan to an Office File Using ControlCenter4 Advanced Mode (Windows)
    • Scan Settings for ControlCenter4 Advanced Mode (Windows)
  • Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
    • TWAIN Driver Settings (Windows)
  • Scan Using Windows Fax and Scan
    • WIA Driver Settings (Windows)
  • Install BookScan Enhancer and Whiteboard Enhancer (Windows)
• Scan from Your Computer (Mac)
  • Scan Using Brother iPrint&Scan (Mac)
  • Scan Using TWAIN-Compliant Applications (Mac)
    • TWAIN Driver Settings (Mac)

• Copy a Document
• Enlarge or Reduce Copied Images
• Sort Copies
• Make Page Layout Copies ( N in 1 or Poster)
• Copy on Both Sides of the Paper (2-sided Copy)
• Copy an ID Card
• Copy in Ink Save Mode
• Copy Options

• Send a Fax
  • Send a Fax from Your Brother Machine
  • Send a Fax Manually
  • Send a Fax at the End of a Conversation
  • Send the Same Fax to More than One Recipient (Broadcasting)
    • Cancel a Broadcast in Progress
  • Send a Fax in Real Time
  • Send a Fax at a Specified Time (Delayed Fax)
  • Change the Fax Auto Redial Setting
  • Cancel a Fax in Progress
  • Check and Cancel a Pending Fax
  • Fax Options
• Receive a Fax
  • Receive Mode Settings
    • Receive Modes Overview
    • Choose the Correct Receive Mode
    • Set the Number of Rings Before the Machine Answers (Ring Delay)
    • Set the F/T Ring Time (Pseudo/Double-ring)
    • Set Easy Receive
  • Fax Preview
    • Set Fax Preview to On
    • Preview New Faxes
  • Shrink Page Size of an Oversized Incoming Fax
  • Set the Fax Receive Stamp
  • Receive a Fax at the End of a Telephone Conversation
  • Memory Receive Options
    • Forward Incoming Faxes to Another Machine
    • Store Incoming Faxes in the Machine's Memory
    • Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only)
    • Change Memory Receive Options
    • Turn Off Memory Receive
    • Print a Fax Stored in the Machine's Memory
  • Remote Fax Retrieval
    • Set a Remote Access Code
    • Use Your Remote Access Code
    • Remote Retrieval Commands
    • Forward Faxes Remotely
    • Change the Fax Forwarding Number
• Voice Operations and Fax Numbers
  • Voice Operations
    • Send Tone Signals
    • Pick up a Voice Call in Fax/Tel Receive Mode
    • Special Line Considerations
      • Rollover Telephone Lines
      • Two-Line Telephone System
      • Convert Telephone Wall Outlets
      • Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone
  • Store Fax Numbers
    • Store Address Book Numbers
    • Store Address Book Numbers from Outgoing Calls
    • Store Address Book Numbers from Caller ID History
    • Change or Delete Address Book Names or Numbers
  • Set up Groups for Broadcasting
    • Change a Broadcasting Group Name
    • Delete a Broadcasting Group
    • Add or Delete a Broadcasting Group Member
  • Dial Access Codes and Credit Card Numbers
• Telephone Services and External Devices
  • Voice Mail
  • Distinctive Ring
    • Register the Distinctive Ring Pattern
    • Turn off Distinctive Ring
  • Caller ID
    • Set up Your Area Code
  • Voice Over Internet Protocol (VoIP/Telephone Line Interference)
  • External TAD (Telephone Answering Device)
    • Connect an External TAD
    • Record an Outgoing Message (OGM) on the External TAD
    • Multi-line Connections (PBX)
  • External and Extension Telephones
    • Connect an External or Extension Telephone
    • Operation from External and Extension Telephones
    • Use a Non-Brother Cordless External Handset
    • Use the Remote Codes
      • Change the Remote Codes
• Fax Reports
  • Set the Transmission Verification Report's Style
  • Set the Fax Journal's Interval Period
• PC-FAX
  • PC-FAX for Windows
    • PC-FAX Overview (Windows)
      • Configure PC-FAX (Windows)
      • Configure your PC-Fax Address Book (Windows)
        • Add a Member to your PC-FAX Address Book (Windows)
        • Create a Group in your PC-FAX Address Book (Windows)
        • Edit Member or Group Information in your PC-FAX Address Book (Windows)
        • Delete a Member or Group in your PC-FAX Address Book (Windows)
        • Export your PC-FAX Address Book (Windows)
        • Import Information to your PC-FAX Address Book (Windows)
    • Send a Fax Using PC-FAX (Windows)
    • Receive Faxes on Your Computer (Windows)
      • Receive Faxes Using PC-FAX Receive (Windows)
        • Run Brother's PC-FAX Receive on Your Computer (Windows)
          • Set Up Your Computer for PC-FAX Receiving (Windows)
          • Add Your Brother Machine to PC-FAX Receiving (Windows)
        • View Received PC-FAX Messages (Windows)
  • PC-FAX for Mac
    • Send Faxes from Your Application (Mac)

• Print Photos Directly from Media
  • Compatible Media
  • Important Information about Photo Printing
  • Print Photos from Media on the Brother Machine
    • Preview and Print Photos from Media
    • Print a Photo Index Sheet (Thumbnails) from Media
    • Print Photos by Image Number
    • Print ID Photos
    • Print Photos with Auto Cropping
    • Print Borderless Photos from Media
    • Print the Date from Your Photo's Data
    • Print Settings for Photos
• Copy Photos from Media to a Computer
  • Before Copying Photos
  • Copy Photos from Media Over a Local Connection
• Print Photos from ControlCenter4 (Windows)
  • Edit Photos Using ControlCenter4 (Windows)

• Supported Basic Network Features
• Network Management Software and Utilities
  • Learn about Network Management Software and Utilities
• Additional Methods of Configuring Your Brother Machine for a Wireless Network
  • Before Configuring Your Brother Machine for a Wireless Network
  • Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)
  • Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
  • Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
  • Use Wi-Fi Direct®
    • Print or Scan from Your Mobile Device Using Wi-Fi Direct
    • Configure Your Wi-Fi Direct Network
      • Wi-Fi Direct Network Configuration Overview
      • Configure Your Wi-Fi Direct Network Using the One-Push Method
      • Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)
      • Configure Your Wi-Fi Direct Network Using the PIN Method
      • Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
      • Configure Your Wi-Fi Direct Network Manually
• Advanced Network Features
  • Print the Network Configuration Report
• Technical Information for Advanced Users
  • Reset the Network Settings to Factory Default
  • Print the WLAN Report
    • Wireless LAN Report Error Codes

• Lock the Machine Settings
  • About Using Memory Security
    • Set the Memory Security Password
    • Change the Memory Security Password
    • Turn Memory Security On/Off
  • About Using TX Lock
    • Set the TX Lock Password
    • Change the TX Lock Password
    • Turn TX Lock On/Off

• Brother Web Connect
  • Brother Web Connect Overview
  • Online Services Used with Brother Web Connect
  • Conditions for Using Brother Web Connect
    • Brother Software Installation for Using Brother Web Connect
    • Configure the Proxy Server Settings Using the Machine's Control Panel
  • Set Up Brother Web Connect
    • Brother Web Connect Setup Overview
    • Create an Account for Each Online Service Before Using Brother Web Connect
    • Apply for Brother Web Connect Access
    • Register an Account on Your Brother Machine for Brother Web Connect
    • Set Up Brother Web Connect for Brother CreativeCenter
  • Scan and Upload Documents Using Brother Web Connect
  • Upload a Document from an External Memory Device Using Brother Web Connect
  • Download and Print Documents Using Brother Web Connect
    • Download and Print Using Web Services
    • Download and Print Brother CreativeCenter Templates
  • Download and Save a Document to an External Memory Device Using Brother Web Connect
  • FaxForward to Cloud or E-mail
    • Turn On FaxForward to Cloud or E-mail
    • Turn Off FaxForward to Cloud or E-mail
• Google Cloud Print
  • Google Cloud Print Overview
  • Before Using Google Cloud Print
    • Network Settings for Using Google Cloud Print
    • Register Your Machine with Google Cloud Print Using Google Chrome™
    • Register Your Machine with Google Cloud Print Using Web Based Management
  • Print from Google Chrome™ or Chrome OS™
  • Print from Google Drive™ for Mobile
  • Print from Gmail™ Webmail Service for Mobile
• AirPrint
  • AirPrint Overview
  • Before Using AirPrint (macOS)
  • Print Using AirPrint
    • Print from iPad, iPhone, or iPod Touch
    • Print Using AirPrint (macOS)
  • Scan Using AirPrint (macOS)
  • Send a Fax Using AirPrint (macOS)
• Mobile Printing for Windows
• Mopria® Print Service
• Brother iPrint&Scan for mobile
• Near-Field Communication (NFC)

• ControlCenter4 (Windows)
  • Change the Operation Mode in ControlCenter4 (Windows)
  • Scan Using ControlCenter4 Home Mode (Windows)
  • Scan Using ControlCenter4 Advanced Mode (Windows)
  • Set Up the Brother Machine Using ControlCenter4 (Windows)
  • Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows)

• Brother iPrint&Scan Overview

• Error and Maintenance Messages
  • Transfer Your Faxes or Fax Journal Report
    • Transfer Faxes to Another Fax Machine
    • Transfer Faxes to Your Computer
    • Transfer the Fax Journal Report to Another Fax Machine
  • Error Messages When Using the Brother Web Connect Feature
• Document Jams
  • Document is Jammed in the Top of the ADF Unit
  • Document is Jammed inside the ADF Unit
  • Remove Paper Scraps Jammed in the ADF
• Printer Jam or Paper Jam
  • Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
  • Paper is Jammed in the Front of the Machine (Jam B Front)
  • Paper is Jammed in the Back of the Machine (Jam C Rear)
• If You Are Having Difficulty with Your Machine
  • Paper Handling and Printing Problems
  • Telephone and Fax Problems
    • Set Dial Tone Detection
    • Telephone Line Interference/VoIP
  • Other Problems
  • Network Problems
    • Use the Network Connection Repair Tool (Windows)
    • Where Can I Find My Brother Machine's Network Settings?
    • I Cannot Complete the Wireless Network Setup Configuration
    • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network
    • I Want to Check that My Network Devices are Working Correctly
      • Check Network Devices Using the Ping Command
  • Google Cloud Print Problems
  • AirPrint Problems
• Check the Machine Information
• Reset Your Brother Machine
  • Reset Functions Overview

• Replace the Ink Cartridges
• Clean Your Brother Machine
  • Clean the Scanner
  • Clean the Print Head from Your Brother Machine
  • Clean the Print Head from Your Computer (Windows)
  • Clean the Print Head from Your Computer (Mac)
  • Clean the Machine's LCD
  • Clean the Outside of the Machine
  • Clean the Machine's Printer Platen
  • Clean the Paper Feed Rollers
  • Clean the Base Pad
  • Clean the Paper Pick-up Rollers
• Check Your Brother Machine
  • Check the Print Quality
  • Check the Print Alignment from Your Brother Machine
  • Check the Ink Volume
  • Monitor Machine Status from Your Computer (Windows)
    • Status Monitor Indicators and What They Mean (Windows)
    • Turn Off the Show Status Monitor Feature (Windows)
    • Turn Off the Status Monitor (Windows)
  • Monitor Machine Status from Your Computer (Mac)
• Correct the Paper Feed to Clear Vertical Lines
• Change the Print Setting Options When Having Printing Problems
• Pack and Ship Your Brother Machine

• Change Machine Settings from the Control Panel
  • In the Event of Power Failure (Memory Storage)
  • General Settings
    • Adjust the Machine Volume
    • Change for Daylight Saving Time Automatically
    • Set Sleep Mode Countdown
    • Set the Machine to Power Off Automatically
    • Set the Date and Time
    • Adjust the LCD Backlight Brightness
    • Change How Long the LCD Backlight Stays On
    • Set Your Station ID
    • Set Tone or Pulse Dialing Mode
    • Reduce Printing Noise
    • Change the Language Displayed on the LCD
    • Change the Keyboard Setting
  • Save Your Favorite Settings as a Shortcut
    • Add Shortcuts
    • Change or Delete Shortcuts
  • Print Reports
    • Reports
    • Print a Report
  • Settings and Features Tables
    • Settings Tables (1.8" Color LCD)
    • Features Tables (1.8" Color LCD)
    • Settings Tables (2.7" touchscreen models)
    • Features Tables (2.7" touchscreen models)
• Change Machine Settings from Your Computer
  • Change the Machine Settings Using Remote Setup
    • Remote Setup (Windows)
      • Set Up the Brother Machine from Your Computer (Windows)
      • Set Up the Brother Machine Using ControlCenter4 (Windows)
      • Set Up Your Machine's Address Book Using ControlCenter4 (Windows)
    • Remote Setup (Mac)
      • Set Up the Brother Machine with a USB Cable Connection (Mac)
      • Set Up Your Machine's Address Book with a USB Cable Connection (Mac)

• Specifications
• Enter Text on Your Brother Machine
• Supply Specifications
• Brother Numbers

• Some features are not available depending on the model.

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