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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network

My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network

Cause Action Interface
Your security software blocks your machine's access to the network. (The Network scanning feature does not work. )
  • Windows

    Configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, type the information below:

    • In Name:

      Type any description, for example Brother NetScan.

    • In Port number:

      Type 54925.

    • In Protocol:

      UDP is selected.

    See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

  • Mac

    (Brother iPrint&Scan)

    In the Finder menu bar, click Go > Applications, and then double-click the Brother iPrint&Scan icon. The Brother iPrint&Scan window appears. Click the Select your Machine button, and then follow the on-screen instructions to reselect your network machine.

    (TWAIN driver)

    In the Finder menu bar, click Go > Applications > Brother, and then double-click the Device Selector icon. The Device Selector window appears. Reselect your network machine, make sure Status is idle, and then click OK.

Wired/Wireless
Your security software blocks your machine's access to the network. (The network PC-Fax Receive feature does not work.)

(Windows)

Set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, type the information below:

  • In Name:

    Type any description, for example Brother PC-FAX Rx.

  • In Port number:

    Type 54926.

  • In Protocol:

    UDP is selected.

See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

Wired/Wireless
Your security software blocks your machine's access to the network.

Some security software might block access without showing a security alert dialog box even after successful installation.

To allow access, see the instructions for your security software or ask the software manufacturer.

Wired/Wireless
Your Brother machine was not assigned an available IP address.

  • Confirm the IP address and the Subnet Mask.

    Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

    For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

  • Windows

    Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool.

  • Mac

    Check your network devices using the ping command. For more information on how to confirm your network settings, see Related Information:Check Network Devices Using the Ping Command.

Wired/Wireless
The failed print job is still in your computer's print queue.
  • If the failed print job is still in your computer's print queue, delete it.
  • Otherwise, double-click the printer icon in the following folder and cancel all documents:
    • Windows 7

      Click image(Start) > Devices and Printers > Printers and Faxes.

    • Windows 8

      Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

    • Windows 10 and Windows Server 2016

      Click image > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

    • Windows Server 2008

      Click Start > Control Panel > Printers.

    • Windows Server 2012

      Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers > Printers.

    • Windows Server 2012 R2

      Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

    • macOS v10.10.5, v10.11.x, v10.12

      Click System Preferences > Printers & Scanners.

Wired/Wireless
Your Brother machine is not connected to the wireless network.

Print the WLAN Report to check the error code on the printed report.

Wireless

If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the Brother software and drivers and reinstall them.

Related Information
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