Black lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them.

See Related Information: Clean the Scanner.

Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it.

See Related Information: Clean the Scanner.

Check and adjust the paper feed.

See Related Information: Correct the Paper Feed to Clear Vertical Lines.

Make sure you are loading the document correctly.

See Related Information: Load Documents in the Automatic Document Feeder (ADF).

See Related Information: Load Documents on the Scanner Glass.

Try using the scanner glass.

See Related Information: Load Documents on the Scanner Glass.

Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.

Try increasing the scanning resolution.

Clean the white bar and the glass strip underneath it.

See Related Information: Clean the Scanner.

Make sure the Removable Disk function is set to on.

If the problem continues, make the following steps:

1. Take out the memory card or USB Flash drive and put it back in again.
2. If you have tried “Eject” from within Windows, take out the memory card or USB Flash drive before you continue.
3. If an error message appears when you try to eject the memory card or USB Flash drive, it means the card is being accessed. Wait a while, and then try again.
4. If all of the above do not work, turn off your computer and machine, and then turn them on again.

Make sure the Removable Disk function is set to on and you have correctly inserted the memory card or USB Flash drive.

Uninstall and reinstall the Brother driver.