Error Messages When Using the Brother Web Connect Feature

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MFC‑J491DW / MFC‑J497DW / MFC‑J690DW / MFC‑J895DW

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Home > Troubleshooting > Error and Maintenance Messages > Error Messages When Using the Brother Web Connect Feature

FAQs, Manuals & More

Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the following chart.

You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.

Connection Error

Error Messages	Cause	Action
(MFC-J491DW/MFC-J497DW) Connection Error 02 Network is not connected. Check that the machine is connected to the network. (MFC-J690DW/MFC-J895DW) Connection Error 02 Network is not connected. Check that the machine is connected to the network.	The machine is not connected to a network.	Verify that the network connection is good. If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.
(MFC-J491DW/MFC-J497DW) Connection Error 03 Connection failed to server. Check network settings. (MFC-J690DW/MFC-J895DW) Connection Error 03 Connection failed to server. Check network settings.	Network or server settings are incorrect. There is a problem with the network or server.	Confirm that network settings are correct, or wait and try again later. If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.
(MFC-J491DW/MFC-J497DW) Connection Error 07 Connection failed to server. Set the correct Date&Time. (MFC-J690DW/MFC-J895DW) Connection Error 07 Connection failed to server. Set the correct Date&Time.	Date and time settings are incorrect.	Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may have reset to factory settings.

Error Messages

Cause

Action

(MFC-J491DW/MFC-J497DW)

Connection Error 02

Network is not connected. Check that the machine is connected to the network.

(MFC-J690DW/MFC-J895DW)

Connection Error 02

Network is not connected. Check that the machine is connected to the network.

The machine is not connected to a network.

Verify that the network connection is good.
If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.

(MFC-J491DW/MFC-J497DW)

Connection Error 03

Connection failed to server. Check network settings.

(MFC-J690DW/MFC-J895DW)

Connection Error 03

Connection failed to server. Check network settings.

Network or server settings are incorrect.
There is a problem with the network or server.

Confirm that network settings are correct, or wait and try again later.
If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.

(MFC-J491DW/MFC-J497DW)

Connection Error 07

Connection failed to server. Set the correct Date&Time.

(MFC-J690DW/MFC-J895DW)

Connection Error 07

Connection failed to server. Set the correct Date&Time.

Date and time settings are incorrect.

Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may have reset to factory settings.

Authentication Error

Error Messages	Cause	Action
Authentication Error 01 Incorrect PIN code. Enter PIN correctly.	The PIN you entered to access the account is incorrect. The PIN is the four-digit number that was entered when registering the account to the machine.	Enter the correct PIN.
Authentication Error 02 Incorrect or expired ID, or this temporary ID is already used. Enter correctly or reissue temporary ID. Temporary ID is valid for 24 hours after it is issued.	The temporary ID that was entered is incorrect.	Enter the correct temporary ID.
	The temporary ID that was entered has expired. A temporary ID is valid for 24 hours.	Apply for Brother Web Connect access again and receive a new temporary ID, and then use the new ID to register the account to the machine.
Authentication Error 03 Display name has already been registered. Enter another display name.	The name you entered as the display name has already been registered to another service user.	Enter a different display name.

Server Error

Error Messages	Cause	Action
Server Error 01 Authentication failed. Do the following: 1. Go to http://bwc.brother.com to get a new temporary ID. 2. Press OK and enter your new temporary ID in the next screen.	The machine's authentication information (needed to access the service) has expired or is invalid.	Apply for Brother Web Connect access again to receive a new temporary ID, and then use the new ID to register the account to the machine.
Server Error 03 Failed to upload. Unsupported file or corrupt data. Confirm data of file.	The file you are trying to upload may have one of the following problems: The file exceeds the service's limit on number of pixels, file size, etc. The file type is not supported. The file is corrupted.	The file cannot be used: Check the service's size or format restrictions. Save the file as a different type. If possible, get a new, uncorrupted version of the file.
Server Error 13 Service temporarily unavailable. Try again later.	There is a problem with the service and it cannot be used now.	Wait and try again. If you get the message again, access the service from a computer to confirm if it is unavailable.

Error Messages

Cause

Action

Server Error 01

Authentication failed. Do the following: 1. Go to http://bwc.brother.com to get a new temporary ID. 2. Press OK and enter your new temporary ID in the next screen.

The machine's authentication information (needed to access the service) has expired or is invalid.

Apply for Brother Web Connect access again to receive a new temporary ID, and then use the new ID to register the account to the machine.

Server Error 03

Failed to upload. Unsupported file or corrupt data. Confirm data of file.

The file you are trying to upload may have one of the following problems:

The file exceeds the service's limit on number of pixels, file size, etc.
The file type is not supported.
The file is corrupted.

The file cannot be used:

Check the service's size or format restrictions.
Save the file as a different type.
If possible, get a new, uncorrupted version of the file.

Server Error 13

Service temporarily unavailable. Try again later.

There is a problem with the service and it cannot be used now.

Wait and try again. If you get the message again, access the service from a computer to confirm if it is unavailable.

Shortcut Error

Error Messages	Cause	Action
Shortcut Error 02 Account is invalid. Please register account and shortcut again after deleting this shortcut.	The shortcut cannot be used because the account was deleted after the shortcut was registered.	Delete the shortcut, and then register the account and shortcut again.

Error Messages

Cause

Action

Shortcut Error 02

Account is invalid. Please register account and shortcut again after deleting this shortcut.

The shortcut cannot be used because the account was deleted after the shortcut was registered.

Delete the shortcut, and then register the account and shortcut again.

Related Information

Error and Maintenance Messages

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