- Control Panel Overview
- LED Patterns and Indications (HL-B2000D)
- Status Messages (for LCD models)
- Access Brother Utilities (Windows)
- Load Paper
- Paper Settings
- Unprintable Area
- Recommended Print Media
- Using Special Paper
- Supported Basic Network Features
- Network Management Software and Utilities
- Advanced Network Features
- Technical Information for Advanced Users
- Lock the Machine Settings
- Network Security Features
- Before Using Network Security Features
- Manage Your Network Machine Securely Using SSL/TLS
- Introduction to SSL/TLS
- Certificates and Web Based Management
- Supported Security Certificate Features
- Create and Install a Certificate
- Manage Multiple Certificates
- Manage Your Network Machine Securely Using Web Based Management
- Manage Your Network Machine Securely Using BRAdmin Professional (Windows)
- Print Documents Securely Using SSL/TLS
- Send an Email Securely
- Error and Maintenance Indications (HL-B2000D)
- Error and Maintenance Messages
- Paper Jams
- Printing Problems
- Improve the Print Quality
- Network Problems
- AirPrint Problems
- Other Problems
- Machine Information
Home > Troubleshooting > Paper Jams > Paper is Jammed in the Paper Tray
Paper is Jammed in the Paper Tray
If the machine's control panel or the Status Monitor indicates that there is a jam in the paper tray, follow these steps:
- Pull the paper tray completely out of the machine.
- Slowly pull out the jammed paper.
Pulling the jammed paper downward using both hands allows you to remove the paper more easily.
- Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size.
- Make sure the paper is below the maximum paper mark ( ).
- Put the paper tray firmly back in the machine.
- Related Information
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