Error messages in the Status Monitor

The Status Monitor will report problems with the printer. Take the proper action by referring to the following table.

The default setting for the Status Monitor is off. If you want to turn the status monitor on, you can change the setting of the Status Monitor in Device Options from the Advanced tab. See Device Options.

Error message

Action

Toner Low

•	Buy a new toner cartridge and have it ready for when the Toner Life End status is indicated.

Toner Life End

•	See Replacing the toner cartridge.

Cartridge Position Error

•	Put the drum unit assembly back in.

Drum Life End Soon

•	The drum unit is near the end of its life. Buy a new drum unit to replace the current one. See Replacing the drum unit.

No Paper

No Paper for Manual Feed

No Paper in the Multi Purpose Tray

No Paper MP or Size Mismatch

No Paper in Tray 1/2/3

No Paper in Tray 1/2/3 or Size Mismatch

•	The paper tray may be out of paper or not properly installed. If it is empty, put a new stack of paper in the paper tray and then press Go.
•	If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray.
•	Cut the amount of paper in the paper tray, and then try again.
•	Make sure you use paper that meets Brother’s recommended paper specifications. See About paper .
•	Load the same size paper that you selected in the current driver setting.

Jam MP Tray

Jam Tray 1/2/3

Jam Inside

Jam Rear

Jam Duplex

•	Clear the jammed paper from the indicated area. See Paper jams and how to clear them.

Incorrect Paper Size for Auto DX

•	Press Go or Job Cancel. Set the correct paper that you want to use, or load the same size paper that you selected in the current driver setting. The paper size you can use for automatic duplex printing is A4, Letter or Legal.

Duplex Disabled

•	Close the back cover of the printer and put the duplex tray back in.

Front Cover is Open

•	Close the front cover of the printer.

Fuser Cover is Open

•	Close the fuser cover located behind the back cover of the printer.

Dust On Drum

•	See Cleaning the corona wire.

Memory Full

•	Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Control panel button.
•	Reduce the complexity of your document or cut the print resolution.
•	Add more memory. See Installing extra memory.

Print Overrun

•

Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Control panel button.

•

If this does not clear the error, reduce the complexity of your document or cut the print resolution.

•

Add more memory. See Installing extra memory.

•

Set page protection to AUTO by using the supplied Windows^® driver or Remote Printer Console program.

•

Change the following settings in the supplied Windows^® driver and try again. The best combination of these settings will vary depending on your document:

•	Graphics mode
•	TrueType mode
•	Use Printer TrueType^® Fonts

Service Call Error

•	Check the LED indication to identify the error. See Service call indications.

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