Service call indications

If there is an error that cannot be cleared by the user, the printer will show that a service call is needed by lighting up all the LEDs as shown below.

If you see the service call indication shown above, turn off the power switch, wait a few seconds, and then turn it back on and try to print again.

If you cannot clear the error and see the same service call indication after turning the printer back on, call your dealer or a Brother authorized service representative.

When you press Go and Job Cancel buttons together, the LEDs will light up as shown in the table below to identify the error.

LED indications while pressing Go and Job Cancel

LEDs	Main PCB failure	Fuser unit failure^*1	Laser unit failure	Main motor failure	High voltage failure	DIMM error^*2
Toner
Drum
Paper
Status

^*1	If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on again. Leave the printer for 10 minutes with the power on. If the error occurs again, call your dealer or Brother authorized service representative.
^*2	If this error occurs, ensure that the DIMM is installed correctly. See Installing extra memory.

For example, the LED indication below shows a fuser unit failure.

Make a note of the indication and report the error status to your dealer or a Brother authorized service representative by referring to the above table.

Note

Make sure that the front cover is completely closed before you report a service call.

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