Error message | Cause | Action | ||||||
Ready | — | The machine is ready to scan. | ||||||
Sleep | The machine is idle and the amount of time specified by the Sleep Time setting has elapsed. | Do one of the following: | ||||||
Offline | The machine is not connected to the computer. | Connect the machine to the computer and turn on the machine by opening the Top Cover. | ||||||
Out of Memory | The machine's memory is full. | Do one of the following: | ||||||
Replace Pad | The Separation Pad has been used over 50,000 times. | Replace the Separation Pad with a new one. Scanning errors may occur if you do not replace the part. See Replace the Separation Pad. | ||||||
Replace Roller | The Pick-up Roller has been used over 50,000 times. | Replace the Pick-up Roller with a new one. Scanning errors may occur if you do not replace the part. See Replace the Pick-up Roller. | ||||||
Replace Parts | Both the Separation Pad and the Pick-up Roller have been used over 50,000 times. | Replace the Separation Pad and the Pick-up Roller with new ones. Scanning errors may occur if you do not replace the parts. See Replace the Separation Pad and Replace the Pick-up Roller. | ||||||
Cover is Open | Front Cover is open. | Do one of the following:
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Scan Unable | The machine is warming up. | Correct the error. See LED Indications and Service Call Indications. | ||||||
Unusable Device | An unusable device is inserted to the USB port. | Disconnect the device. Turn the machine off and then on by unplugging the machine from the AC power outlet and then plugging the machine in again. | ||||||
Document Jam | Clear the document jam (see Document Jam) and then do the following:
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Multifeed | Multiple pages have fed at the same time. | Clear the Multifeed. See Multifeed. |