Clean the Scanner

A spot of dirt or correction fluid on the glass strip may cause poor-quality scans. Clean the inside of the scanner if a vertical line appears in the scanned data or if areas are missing in the scanned data.
1
Unplug the machine from the electrical socket.
2
Open the Top Cover (1) and the Front Cover (2).
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3
In the document feeder unit, clean the glass strips (1) (2) with a lint-free cloth moistened with a non-flammable glass cleaner.
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4
Press and hold the buttons (1) on the inner side of the Front Cover and then pull the Separation Pad Cover (2) down.
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5
Press and hold the green buttons (1) of the Separation Pad and then pull the Separation Pad (2) upward.
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CAUTION CAUTION
DO NOT touch the metal part of the Separation Pad Cover. Doing this may cause injury to you and serious damage to the machine.
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6
Clean the Separation Pad with a lint-free cloth moistened with a non-flammable glass cleaner.
7
Attach the Separation Pad into the Separation Pad Cover.
8
Close the Separation Pad Cover until it clicks.
9
Hold both sides of the Pick-up Roller Cover (1) and then pull the cover down.
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10
Slide the Pick-up Roller (1) to the right edge.
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11
The holder of the Pick-up Roller has a narrow opening that is designed to avoid dropping the roller, the shape of the shaft of the Pick-up Roller matches this opening. Turn the Pick-up Roller around until the shape of the shaft matches the opening of the holder.
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12
Hold and pull the Pick-up Roller out of the machine.
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13
Clean the Pick-up Roller with a lint-free cloth moistened with a non-flammable glass cleaner.
14
Place the Pick-up Roller back into the machine.
Note Note
Confirm the left and right sides of the Pick-up Roller before attaching it.
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15
Slide the Pick-up Roller (1) to the left edge while turning the Pick-up Roller.
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16
Close the Pick-up Roller Cover.
17
Close the Front Cover and the Top Cover.
CAUTION CAUTION
DO NOT touch the metal part of the Separation Pad Cover. Doing this may cause injury to you and serious damage to the machine.
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Note Note
In addition to cleaning the glass strips with a non-flammable glass cleaner, run your fingertip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, scan a document after each cleaning attempt.
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If there is a spot of dirt or correction fluid on the glass strip it may result in a vertical line as shown in the image.
After cleaning the glass strip the vertical line is no longer present.