Document Jam

Documents can jam in the document feeder if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam.
1
Take out any paper from the document feeder that is not jammed.
2
Open the Front Cover by pinching the Cover Release Lever (1).
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3
Pull the jammed document out of the machine.
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Note Note
Check for ripped paper inside the machine. Remove any ripped paper you find inside the machine.
4
Close the Front Cover.
5
Press any key.
CAUTION CAUTION
DO NOT touch the metal part of the Separation Pad Cover. Doing this may cause injury to you and serious damage to the machine.
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Important Important
To avoid damage to the jammed document, DO NOT pull the document out before opening the Front Cover.
Take out any paper from the document feeder before closing the Front Cover.
To avoid future document jams, do the following:
Close the Front Cover properly by pushing it gently in the middle.
Configure the settings for your document properly.
Clean the Separation Pad and Pick-up Roller. See Clean the Scanner.
Stagger the pages and then load your document.
Make sure your document is acceptable for the machine. See Acceptable Documents.