7 Troubleshooting

Identifying Your Problem

First, check the following:

•	The AC power cord is connected properly and the machine is turned on.
•	All of the packing materials have been removed.
•	The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.
•	The interface cable is securely connected to the machine and the computer.
•	The correct driver for the machine has been installed.
•	The driver is set up to connect to the correct port.

Machine does not scan:

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

•	The machine’s LEDs are blinking See LED Indications.
•	A Status Monitor Error Message has appeared. See Error Messages in the Status Monitor.
•	Other scanning difficulties See Scanning Difficulties.

Other difficulties:

•	Software difficulties See Software Difficulties.
•	Other difficulties See Other Difficulties.