TWAIN or WIA errors appear when starting to scan. (Windows®) | The TWAIN or WIA driver has not been chosen as the primary source in your scanning application. | Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™12SE, click Scan Settings and then Select to select the Brother TWAIN/WIA driver. |
TWAIN or ICA errors appear when starting to scan. (Macintosh) | The TWAIN or ICA driver has not been chosen as the primary source in your scanning application. | Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and select the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA Scanner Driver. |
OCR does not work. | The scanner resolution is too low. (Macintosh users) Presto! PageManager has not been installed in your computer. | | • | Increase the scanner resolution by doing one of the following: | • | | | • | See Change Scan Settings to scan using ControlCenter4 Advanced Mode (Windows ®) and follow the steps. | | • | | | • | | | • | | | • | |
| | • | (Macintosh users) Make sure you have installed Presto! PageManager from the supplied DVD-ROM on your computer. |
|
Vertical lines are seen in the scanned image. | Paper dust has accumulated on the surface of the glass strips. | |
The scanned image is missing. | | • | The Document Guides are not adjusted to fit the width of the document. | | • | The Auto Deskew feature was set to On when the document was scanned. | | • | The settings are not suitable for your document. For example, A5-size document was fed when A4 was selected as document size. | | • | The card was loaded horizontally. |
| | • | Adjust the Document Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the centre of the machine as possible. If the document will not feed straight, use Continuous Scanning. | | • | Set Auto Deskew to Off by doing one of the following: | • | | | • | See Change Scan Settings to scan using ControlCenter4 Advanced Mode (Windows ®) and follow the steps. | | • | | | • | | | • | | | • | |
| | • | Make sure the document size settings are suitable for your document. | | • | Load the card vertically. |
|
The scanned image is skewed. | | • | The Document Guides are not adjusted to fit the width of the document. | | • | The Auto Deskew feature was set to Off when the document was scanned. |
| | • | Adjust the Document Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the centre of the machine as possible. If the document will not feed straight, use Continuous Scanning. | | • | Set Auto Deskew to On by doing one of the following: | • | | | • | See Change Scan Settings to scan using ControlCenter4 Advanced Mode (Windows ®) and follow the steps. | | • | | | • | | | • | | | • | |
|
|
The scan speed is too slow. | The resolution is not suitable for your document. | Decrease the scanner resolution by doing one of the following: | • | | | • | See Change Scan Settings to scan using ControlCenter4 Advanced Mode (Windows ®) and follow the steps. | | • | | | • | | | • | | | • | |
|
The document is not fed. | | • | Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad. | | • | Too many documents are loaded in the document feeder at a time. | | • | There are foreign objects in the document feeder. | | • | Your document is too thin or too thick. | | • | Remote Setup is in progress. | | • | Paper ejection is paused. |
| | • | | | • | | | • | Remove any foreign objects or ripped paper from the document feeder. | | • | | | • | | | • | |
|
A multifeed error has occurred. | | • | Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad. | | • | Too many documents are loaded in the document feeder at a time. | | • | The document is sticky or has a sticky note on it, which caused an overlap. |
| | • | | | • | | | • | Use the Carrier Sheet to scan the overlapped document. |
|
The document is jammed. | | • | Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad. | | • | There are foreign objects in the document feeder. | | • | Your document is not acceptable for the machine. |
| | • | | | • | Remove any foreign objects or ripped paper from the document feeder. | | • | |
|
The scan quality is poor. | | • | Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad. | | • | Paper dust has accumulated on the surface of the glass strips inside the machine. | | • | Newspapers or magazines were scanned with the Bleed Through Prevention/Base Colour Removal feature and with a low resolution. |
| | • | | | • | | | • | Increase the scanner resolution by doing one of the following: | • | | | • | See Change Scan Settings to scan using ControlCenter4 Advanced Mode (Windows ®) and follow the steps. | | • | | | • | | | • | | | • | |
|
|
The machine pauses for about 3 seconds between each page when scanning. | The machine has entered motor save mode. If you scan continuously, the internal temperature of the machine may increase, causing the machine to enter motor save mode.  Note | | The length of the pause may vary depending on the scanning conditions. |
| This is normal and you may continue to scan. If you scan continuously, the internal temperature of the machine may increase, causing the machine to enter motor save mode. |
Bleed through is seen in the scan data. | The settings are not appropriate for the type of document being scanned. | Check the Bleed Through Prevention/Base Color Removal check box. |
Colors in the scanned data are dark. | The settings are not appropriate for the type of document being scanned. | Do one of the following: | • | Check the Bleed Through Prevention/Base Color Removal check box and then scan from your computer. | | • | Change Brightness higher and then scan from your computer. | | • | Change Contrast higher and then scan from your computer. | | • | Change Scan Type to Gray or Color and then scan from your computer. |
|
A page that is not a blank page is skipped. | | • | The document is too light. | | • | Blank Page Skip is set to On. |
| Set Blank Page Skip to Off. |
