FAQs & Troubleshooting
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1.
Load Documents Longer than Standard Size
2.
Replace the Separation Pad
3.
Download a file from the "Downloads" section and save it to Windows 8 computer.
4.
Load a Plastic Card
5.
Load Business Cards
6.
Check the firmware version.
7.
Document Jam
8.
Scanning and Other Problems
9.
Clean the Scanner and Rollers
10.
Load Standard Size Documents
11.
Load Documents
12.
Set Up the Brother Machine Using Remote Setup (Mac)
13.
Reset the Usage Counters
14.
Acceptable Documents
15.
Change the General Settings Using Remote Setup
16.
Configure the Scan to Email Feature (Linux)
17.
Pre-Required Procedures (Linux)
18.
Scan Using Apple Image Capture
19.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
20.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Replace the Pick Up Roller
23.
Uninstall the drivers. (macOS 13 or greater)
24.
Uninstall the drivers. (macOS 10.14 - macOS 12)
25.
Scan using XSane or GIMP (Linux)
26.
Delete a network scanner entry. (Linux)
27.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
28.
Set Up the Brother Machine Using Remote Setup (Windows®)
29.
Printing/ Scanning with a mobile device
30.
Error and Maintenance Indications