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Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
- (MFC-J995DW)
If the touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android™ device are set to On.
- Related Information references are at the bottom of this page.
MFC-J805DW/MFC-J815DW
| Error Message | Cause | Action |
|---|
| Absorber NearFull | The ink absorber box is nearly full. | The ink absorber box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.
|
| B&W Print Only Replace Ink | One or more of the color ink cartridges have reached the end of their lives. You can use the machine in black and white mode for approximately four weeks depending on the number of pages you print. While this message appears on the LCD, each operation works in the following way:
| Replace the ink cartridges. See Related Information: Replace the Ink Cartridges. Although the Cause column lists options for using the machine after this error appears, you will not be able to use the machine until you replace one or more of the ink cartridges under the following conditions:
|
| Cannot Detect Ink | If you are not using Genuine Brother ink, the machine may not detect the ink volume. | Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. |
| Cannot Detect | You installed a new ink cartridge too quickly and the machine did not detect it. | Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. |
| An ink cartridge is not installed correctly. |
| A used ink cartridge was reinstalled. | Remove the used ink cartridge and install a new one. |
| If you are not using Genuine Brother ink, the machine may not detect the ink cartridge. | Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. |
| The ink cartridge must be replaced. | Replace the ink cartridge with a new Genuine Brother Ink Cartridge. |
| The wrong Brother model ink cartridge was installed. | Check the model numbers of the ink cartridges and install the correct ink cartridges. |
| Comm. Error | Poor telephone line quality caused a communication error. | Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. |
| Connection Error | Other devices are trying to connect to the Wi-Fi Direct network at the same time. | Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. |
| Connection Failed | The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. |
|
| Cover is Open. | The scanner cover is not locked in the closed position. | Lift the scanner cover and then close it again. |
| Make sure the interface cable (if used) has been guided correctly through the cable channel and out the back of the machine. |
| The ink cartridge cover is not locked in the closed position. | Firmly close the ink cartridge cover until it locks into place. |
| Data Remaining | Print data is left in the machine's memory. | Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. |
| Disconnected | The other person or other person's fax machine stopped the call. | Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP. |
| Document Jam | The document was not inserted or fed correctly, or the document scanned from the ADF was too long. | Remove the jammed document, and then press Stop/Exit. Set the document in the ADF correctly. See Related Information: Load Documents in the Automatic Document Feeder (ADF). See Related Information: Document Jams. |
| DR Mode in Use | The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. | Set Distinctive Ring to Off. See Related Information: Turn off Distinctive Ring. |
| High Temperature | The room temperature is too high. | After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. |
| Ink Absorber Full | The ink absorber box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up. Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty. | The ink absorber box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. |
| Ink Low | The ink level is low. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax. | Order a new ink cartridge. You can continue printing until the LCD displays Replace Ink. See Related Information: Replace the Ink Cartridges.
|
| Jam A Inside/Front Repeat Jam A | The paper is jammed in the machine. | Gently remove the jammed paper. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. |
| More than one sheet of paper was placed in the manual feed slot. -OR- Another sheet of paper was placed in the manual feed slot before the LCD displayed Where to Place the Paper. | Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the LCD displays Where to Place the Paper before you feed the next sheet of paper in the manual feed slot. Gently remove the jammed paper. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). |
| Jam B Front Repeat Jam B Front | The paper is jammed in the machine. | Gently remove the jammed paper. See Related Information: Paper is Jammed in the Front of the Machine (Jam B Front). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. |
| Jam C Rear | The paper is jammed in the machine. | Gently remove the jammed paper. See Related Information: Paper is Jammed in the Back of the Machine (Jam C Rear). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| Low Temperature | The room temperature is too low. | After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up. |
| Media card error | Multiple data storage devices were in the machine when it was turned on. The machine can read only one memory card or USB flash drive at a time. | Remove the memory cards or USB flash drive that you are not using. |
| Media Error | The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. | Remove the memory card from the media drive (slot) of the machine and format it correctly. |
| Insert the memory card or USB flash drive in the correct slot. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. |
| Media is Full. | The memory card or USB flash drive you are using already contains 999 files. | Your machine can only save to your memory card or USB flash drive if it contains fewer than 999 files. Delete unused files and try again. |
| The memory card or USB flash drive you are using does not have enough free space to scan the document. | Delete unused files from your memory card or USB flash drive to free some space, and then try again. |
| No Caller ID | There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. | To use the Caller ID feature, call your telephone company. See Related Information: Caller ID. |
| No Device | When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. |
|
| No File | The memory card or USB flash drive in the media drive does not contain a .JPG file. | Reinsert the correct memory card or USB flash drive in the slot. |
| No Ink Cartridge | An ink cartridge is not installed correctly. | Remove the ink cartridge and re-install it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. |
| No Paper Fed | The machine is out of paper or paper is not correctly loaded in the paper tray. | Do one of the following:
See Related Information: Load Paper. |
| The paper was not inserted in the center position of the manual feed slot. | Remove the paper and reinsert it in the center of the manual feed slot, and then follow the LCD instructions. See Related Information: Load Paper in the Manual Feed Slot. |
| The Jam Clear Cover is not closed correctly. | Make sure the Jam Clear Cover is closed evenly at both ends. See Related Information: Printer Jam or Paper Jam. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| No Paper Fed Again | Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| No Response/Busy | The number you dialed does not answer or is busy. | Verify the number and try again. |
| Not Registered | You tried to access a Speed Dial number that has not been stored in the machine. | Set up the Speed Dial number. |
| Out of Fax Memory | The fax memory is full. | Print the faxes that are in the memory. See Related Information: Print a Fax Stored in the Machine's Memory. |
| Out of Memory | The machine's memory is full. | If a fax-sending or copy operation is in progress:
|
| Paper Size Mismatch | The paper size setting does not match the size of paper in the tray. -OR- You did not set the paper guides in the tray to the indicators for the paper size you are using. |
|
| If you are printing from your computer, make sure the paper size you chose in the printer driver matches the size of paper in the tray. See Related Information: Print Settings (Windows) or Print Options (Mac). |
| Replace Ink | One or more of the ink cartridges have reached the end of their lives. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax. | Replace the ink cartridges. See Related Information: Replace the Ink Cartridges.
|
| The maximum number of devices are already connected using Wi-Fi Direct. | The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O). | After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. See Related Information: Print the Network Configuration Report. |
| Tray not detected | The paper tray is not completely inserted. | Slowly push the paper tray completely into the machine. |
| Paper or a foreign object has prevented the paper tray from being inserted correctly. | Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam. |
| Tray Settings | This message is displayed when the setting to confirm the paper type and size is enabled. | To not display this confirmation message, change the setting to Off. See Related Information: Change the Check Paper Size Setting. |
| Unable to Clean XX Unable to Init. XX Unable to Print XX | The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. | Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). If you cannot print received faxes, transfer them to another fax machine or to your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it. See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Unable to Scan XX | The machine has a mechanical problem. | Disconnect the machine from the power for several minutes, and then reconnect it. If you cannot print received faxes, transfer them to another fax machine or to your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it. See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Wrong Ink Cartridge | The ink cartridge model number is not compatible with your machine. | Verify whether the cartridge model number will work with your machine. |
| Wrong Ink Color | An ink cartridge has been installed in the wrong position. | Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions. |
MFC-J995DW
| Error Message | Cause | Action |
|---|
| B&W Print Only Replace ink. | One or more of the color ink cartridges have reached the end of their lives. You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print. While this message appears on the LCD, each operation works in the following way:
| Replace the ink cartridges. See Related Information: Replace the Ink Cartridges. Although the Cause column lists options for using the machine after this error appears, you may not be able to use the machine until you replace one or more of the ink cartridges under the following conditions:
|
| Cannot Detect Ink Volume | If you are not using Genuine Brother ink, the machine may not detect the ink volume. | Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. |
| Cannot Detect | An ink cartridge is not installed correctly. | Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. |
| If you are not using Genuine Brother ink, the machine may not detect the ink cartridge. | Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. |
| The wrong Brother model ink cartridge was installed. | Check the model numbers of the ink cartridges and install the correct ink cartridges. |
| Comm.Error | Poor telephone line quality caused a communication error. | Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. |
| Connection Error | Other devices are trying to connect to the Wi-Fi Direct network at the same time. | Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again. |
| Connection Failed | The Brother machine and your mobile device cannot communicate during the Wi-Fi Direct network configuration. |
|
| Cover is Open. | The scanner cover is not locked in the closed position. | Lift the scanner cover and then close it again. |
| Make sure the interface cable (if used) has been guided correctly through the cable channel and out the back of the machine. |
| The ink cartridge cover is not locked in the closed position. | Firmly close the ink cartridge cover until it locks into place. |
| Data Remaining in Memory | Print data is left in the machine's memory. | Press |
| Disconnected | The other person or other person's fax machine stopped the call. | Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). See Related Information: Telephone Line Interference/VoIP. |
| Document Jam/too Long | The document was not inserted or fed correctly, or the document scanned from the ADF was too long. | Remove the jammed document, and then press See Related Information: Load Documents in the Automatic Document Feeder (ADF). See Related Information: Document Jams. |
| DR Mode in Use | The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. | Set Distinctive Ring to Off. See Related Information: Turn off Distinctive Ring. |
| High Temperature | The room temperature is too high. | After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. |
| Hub is Unusable. | A hub or USB flash drive with hub has been connected to the USB direct interface. | Hubs, including a USB flash drive with a built-in hub, are not supported. Unplug the device from the USB direct interface. |
| Ink Absorber NearFull | The ink absorber box is nearly full. | The ink absorber box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.
|
| Ink Absorber Pad Full | The ink absorber box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up. Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty. | The ink absorber box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. |
| Ink Low | The ink level is low. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax. | Order a new ink cartridge. You can continue printing until the touchscreen displays Replace Ink. See Related Information: Replace the Ink Cartridges.
|
| Jam A Inside/Front Repeat Jam A Inside/Front | The paper is jammed in the machine. | Gently remove the jammed paper. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. |
| More than one sheet of paper was placed in the manual feed slot. -OR- Another sheet of paper was placed in the manual feed slot before the touchscreen displayed Where to Place the Paper. | Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the touchscreen displays Where to Place the Paper before you feed the next sheet of paper in the manual feed slot. Gently remove the jammed paper. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). |
| Jam B Front Repeat Jam B Front | The paper is jammed in the machine. | Gently remove the jammed paper. See Related Information: Paper is Jammed in the Front of the Machine (Jam B Front). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. |
| Jam C Rear | The paper is jammed in the machine. | Gently remove the jammed paper. See Related Information: Paper is Jammed in the Back of the Machine (Jam C Rear). Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| Low Temperature | The room temperature is too low. | After warming the room, allow the machine to warm up to room temperature. Try again when the machine has warmed up. |
| Media card error | Multiple data storage devices were in the machine when it was turned on. The machine can read only one memory card or USB flash drive at a time. | Remove the memory cards or USB flash drive that you are not using. |
| Media Error | The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. | Remove the memory card from the media drive (slot) of the machine and format it correctly. |
| Insert the memory card or USB flash drive in the correct slot. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. |
| Media is Full. | The memory card or USB flash drive you are using already contains 999 files. | Your machine can only save to your memory card or USB flash drive if it contains fewer than 999 files. Delete unused files and try again. |
| The memory card or USB flash drive you are using does not have enough free space to scan the document. | Delete unused files from your memory card or USB flash drive to free some space, and then try again. |
| No Caller ID | There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. | To use the Caller ID feature, call your telephone company. See Related Information: Caller ID. |
| No Device | When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. |
|
| No File | The memory card or USB flash drive in the media drive does not contain a .JPG file. | Reinsert the correct memory card or USB flash drive in the slot. |
| No Ink Cartridge | An ink cartridge is not installed correctly. | Remove the ink cartridge and re-install it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. |
| No Paper Fed | The machine is out of paper or paper is not correctly loaded in the paper tray. | Do one of the following:
See Related Information: Load Paper. |
| The paper was not inserted in the center position of the manual feed slot. | Remove the paper and reinsert it in the center of the manual feed slot, and then follow the LCD instructions. See Related Information: Load Paper in the Manual Feed Slot. |
| The Jam Clear Cover is not closed correctly. | Make sure the Jam Clear Cover is closed evenly at both ends. See Related Information: Printer Jam or Paper Jam. |
| Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| No Response/Busy | The number you dialed does not answer or is busy. | Verify the number and try again. |
| Out of Fax Memory | The fax memory is full. | Do one of the following:
|
| Out of Memory | The machine's memory is full. | If a fax-sending or copy operation is in progress:
|
| Paper Size Mismatch | The paper size setting does not match the size of paper in the tray. -OR- You did not set the paper guides in the tray to the indicators for the paper size you are using. |
|
| If printing from your computer, make sure the paper size you selected in the printer driver matches the size of paper in the tray. See Related Information: Print Settings (Windows) or Print Options (Mac). |
| Paper Tray not detected | The paper tray is not completely inserted. | Slowly push the paper tray completely into the machine. |
| Paper or a foreign object has prevented the paper tray from being inserted correctly. | Pull the paper tray out of the machine, and remove the jammed paper or foreign object. If you cannot find or remove the jammed paper, see Related Information: Printer Jam or Paper Jam. |
| Repetitive No Paper Fed | Paper dust has accumulated on the surface of the paper pick-up rollers. | Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. |
| Replace Ink | One or more of the ink cartridges have reached the end of their lives. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax. | Replace the ink cartridges. See Related Information: Replace the Ink Cartridges.
|
| The maximum number of devices are already connected using Wi-Fi Direct. | The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the Brother machine is the Group Owner (G/O). | After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. See Related Information: Print the Network Configuration Report. |
| Touchscreen Init. Failed | The touchscreen was pressed before the power on initialization was completed. | Make sure nothing is touching or resting on the touchscreen, especially when plugging the machine in. |
| Debris may be stuck between the lower part of the touchscreen and its frame. | Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out the debris. |
| Tray Settings | This message is displayed when the setting to confirm the paper type and size is enabled. | To not display this confirmation message, change the setting to Off. See Related Information: Change the Check Paper Size Setting. |
| Unable to Clean XX Unable to Initialize XX Unable to Print XX | The machine has a mechanical problem. -OR- A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. | Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front). If you cannot print received faxes, transfer them to another fax machine or to your computer. See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Unable to Scan XX | The machine has a mechanical problem. | Disconnect the machine from the power for several minutes, and then reconnect it. If you cannot print received faxes, transfer them to another fax machine or to your computer. See Related Information: Transfer Your Faxes or Fax Journal Report. |
| Unusable Device Disconnect device from front connector & turn machine off & then on | A broken device is connected to the USB direct interface. | Unplug the device from the USB direct interface. Turn the machine off and then on again. |
| Unusable Device Please disconnect USB device. | A USB device or USB flash drive that is not supported has been connected to the USB direct interface. | Unplug the device from the USB direct interface. Turn the machine off and then on again. |
| Wrong Ink Cartridge | The ink cartridge model number is not compatible with your machine. | Verify whether the cartridge model number will work with your machine. |
| Wrong Ink Color | An ink cartridge has been installed in the wrong position. | Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions. |
