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Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Machine (Paper Jam)
Paper is Jammed in the Machine (Paper Jam)
If the LCD displays [Paper Jam], follow these steps:
- Unplug the machine from the electrical socket.
- Pull the paper tray (1) completely out of the machine.
- Pull the two green levers inside the machine to release the jammed paper.
- Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the open position.
- Slowly pull the jammed paper (1) out of the machine.
- Move the print head (if needed) to take out any paper remaining in this area. Make sure scraps of paper are not left in the corners of the machine (1) and (2).
- IMPORTANT
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- DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1). Doing this may cause damage to the machine.
- If the print head is in the right corner as shown in the illustration (2), you cannot move it. Follow these steps:
- Close the scanner cover, and then reconnect the power cord.
- Open the scanner cover again, and then hold down the Stop/Exit button until the print head moves to the centre.
- Unplug the machine from the power source and remove the jammed paper.
- If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.
Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head.
- If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
- Gently close the scanner cover using both hands.
- Slowly pull the jammed paper (1) out of the machine.
- Make sure you look carefully inside (1) for any scraps of paper.
- Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
- Slowly pull the jammed paper out of the machine.
- Close the Jam Clear Cover. Make sure the cover is closed completely.
- Put the paper tray firmly back in the machine.
- While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
- Reconnect the power cord.
Additional paper jam clear operations
If the LCD error message continues to appear and you repeatedly experience paper jams, do the following:
- Unplug the machine from the electrical socket and open the manual feed slot cover.
- Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the paper deep into the manual feed slot.
- Re-connect the power cord.
The paper you placed in the manual feed slot will be fed through the machine and ejected. If the thick paper is pushing any jammed paper out, remove the jammed paper.
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