Error and Maintenance Messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error message

Cause

Action

Out of Memory

The machine's memory is full.

Do one of the following:

•	Press .
•	Turn the machine off and then on by unplugging the machine from the AC power outlet and then plugging the machine in again.

Replace Pad

The Separation Pad has been used over 50,000 times.

Replace the Separation Pad with a new one. Scanning errors may occur if you do not replace the part. See Replace the Separation Pad.

Replace Roller

The Pick-up Roller has been used over 50,000 times.

Replace the Pick-up Roller with a new one. Scanning errors may occur if you do not replace the part. See Replace the Pick-up Roller.

Replace Parts

Both the Separation Pad and the Pick-up Roller have been used over 50,000 times.

Replace the Separation Pad and the Pick-up Roller with new ones. Scanning errors may occur if you do not replace the parts. See Replace the Separation Pad and Replace the Pick-up Roller.

Unable to Scan XX

(XX is an error code.)

A machine error is occurring.

Turn the machine off and then on, and then try to scan again. If the error is not cleared after turning the machine off and then on, make a note of the error message and report it to your dealer or to Brother Customer Service.

Document Jam/too Long

•	The Document Guides are not set to the correct document size.
•	The settings are not suitable for your document.
•	Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad.

Clear the document jam (see Document Jam) and then do the following:

•	Adjust the Document Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. If the document will not be fed straight, use Continuous Scanning.
•	Confirm the settings. See Important in Document Jam.
•	Clean the Pick-up Roller and Separation Pad. See Clean the Scanner.

Multifeed

Multiple pages were fed at the same time.

Clear the Multifeed. See Multifeed.

Unusable Device

An unusable device is inserted in the USB port.

Disconnect the device. Turn the machine off and then on by unplugging the machine from the AC power outlet and then plugging the machine in again.

Unusable USB Device

An unsupported USB device is inserted in the USB direct interface.

Remove the unsupported USB device, such as a mouse or mobile device that does not support USB flash memory drive mode, from the USB direct interface.

USB Hub Not Supported

A hub or USB flash memory drive with a hub is inserted in the USB direct interface.

Remove the unsupported device, such as a USB hub or USB flash memory drive with a hub, from the USB direct interface.

Insufficient USB Storage

The inserted USB flash memory drive is full.

Press

and then do one of the following:

•	Delete unused files or folders from the USB flash memory drive and then try again.
•	Use a USB flash memory drive that has available space.

USB Access Error

The USB flash memory drive was removed while it was being accessed.

Press

USB Write-protected

The inserted USB flash memory drive is write-protected.

Remove the write-protected USB flash memory drive, press

and then do one of the following:

•	Turn off the USB flash memory drive's write-protection and then try again.
•	Use a USB flash memory drive that is not write-protected.

Too Many Files on USB

Your machine cannot save to a USB flash memory drive if it contains too many files.

Remove the USB flash memory drive, press

. Delete unused files or folders from the root folder of the USB flash memory drive and then try again.

File Name Cannot Be Used

The maximum sequential number for the file name has been reached.

Press

and then do one of the following:

•	Delete unused files from the USB flash memory drive and then try again.
•	Change the file name. See Save Scanned Documents on a USB Flash Memory Drive.

No Profile set

No Scan to FTP profile or Scan to Network profile is registered.

Configure the Scan to FTP profile or the Scan to Network profile before using Scan to FTP or Scan to Network. See Scan Documents Directly to an FTP Server or Scan Documents Directly to a CIFS Server (Windows^®).

No Certificate

The certificate does not exist, or is corrupted.

Configure the settings under Signed PDF in the Administrator tab in Web Based Management. See Scan Documents Directly to an FTP Server or Scan Documents Directly to a CIFS Server (Windows^®).

Address Full

The Address Book is full.

Delete unnecessary E-mail addresses and then try again.

Registration Failed

(E-mail Address)

The E-mail address is too long.

You can enter an E-mail address that contains up to 64 characters.

Shortcuts Full

The maximum number of shortcuts has been reached.

Delete unnecessary shortcuts and then try again.

Registration Failed

(Shortcut)

The maximum number of E-mail addresses in a shortcut has been reached.

Delete unnecessary E-mail addresses and then try again.

Cannot Delete

The E-mail address is registered in a shortcut.

You cannot delete an E-mail address used in a shortcut. Delete the shortcut first, and then try again.

Document Jam

Documents can jam in the document feeder unit if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam.

Take out any paper from the ADF that is not jammed.

Open the Front Cover by pulling the Cover Release Lever toward you (1).

Pull the jammed document out of the machine.

Note

Check for ripped paper inside the machine. Remove any ripped paper you find inside the machine.

Close the Front Cover.

Press

CAUTION

Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise, you could cause injury to yourself and serious damage to the machine.

Important

•

To avoid damage to the jammed document, DO NOT pull the document out before opening the Front Cover.

•

Take out any paper from the ADF before closing the Front Cover.

•

To avoid future document jams, do the following:

•	Close the Front Cover properly by pushing it gently in the middle.
•	Configure the settings for your document properly.
•	Clean the Separation Pad and Pick-up Roller. See Clean the Scanner.
•	Stagger the pages and then load your document.
•	Make sure your document is acceptable for the machine. See Acceptable Document.
•	Load the card vertically when scanning cards.
•	Select Long Paper (Normal Width) 8 1/2 in (215.9 mm) or Long Paper (Narrow Width) 4 1/4 in (107.9 mm) from the Scan Size or Document Size drop-down list when scanning a long document.

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