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Error Messages in the Status Monitor

The Status Monitor will report problems with the machine. Take the proper action by referring to the following table.
If you want to turn the status monitor on, see Monitor the Status of the Machine from Your Computer (Windows®) or Monitor the Status of the Machine from Your Computer (Macintosh).
Error message
Cause
Action
Ready
—
The machine is ready to scan.
Sleep
The machine is idle and the amount of time specified by the Sleep Time setting has elapsed.
Do one of the following:
•
Press any key.
•
Open the Top Cover.
•
Load your document.
Offline
The machine is not connected to the computer.
Connect the machine to the computer and turn on the machine by opening the Top Cover.
Out of Memory
The machine's memory is full.
Do one of the following:
•
Press any key.
•
Turn the machine off and then on by unplugging the machine from the AC power outlet and then plugging the machine in again.
Replace Pad
The Separation Pad has been used over 50,000 times.
Replace the Separation Pad with a new one. Scanning errors may occur if you do not replace the part. See Replace the Separation Pad.
Replace Roller
The Pick-up Roller has been used over 50,000 times.
Replace the Pick-up Roller with a new one. Scanning errors may occur if you do not replace the part. See Replace the Pick-up Roller.
Replace Parts
Both the Separation Pad and the Pick-up Roller have been used over 50,000 times.
Replace the Separation Pad and the Pick-up Roller with new ones. Scanning errors may occur if you do not replace the parts. See Replace the Separation Pad and Replace the Pick-up Roller.
Cover is Open
Front Cover is open.
Do one of the following:
•
If the error occurred while the machine was in standby mode, see Front Cover is Open in LED Indications.
•
If the error occurred while scanning, see Front Cover is Open in LED Indications.
Scan Unable
The machine is warming up.
Correct the error. See LED Indications and Service Call Indications.
Unusable Device
An unusable device is inserted in the USB port.
Disconnect the device. Turn the machine off and then on by unplugging the machine from the AC power outlet and then plugging the machine in again.
Document Jam
•
The Document Guides are not set to the correct document size.
•
The settings are not suitable for your document.
•
Paper dust has accumulated on the surface of the Pick-up Roller or Separation Pad.
Clear the document jam (see Document Jam) and then do the following:
•
Adjust the Document Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. If the document will not be fed straight, use Continuous Scanning.
•
Confirm the settings. See Important in Document Jam.
•
Clean the Pick-up Roller and Separation Pad. See Clean the Scanner.
Multifeed
Multiple pages were fed at the same time.
Clear the Multifeed. See Multifeed.
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