7 Troubleshooting
Identifying Your Problem
First, check the following:
•
The AC power cord is connected properly and the machine is turned on.
•
All of the protective parts have been removed.
•
The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.
•
The interface cable is securely connected to the machine and the computer.
•
The correct driver for the machine has been installed.
•
The computer is connected to the correct port on the machine.
Machine does not scan:
If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.
•
Machine’s LEDs are blinking
See
LED Indications
.
•
Status Monitor Error Message appears
See
Error Messages in the Status Monitor
.
•
Other scanning difficulties
See
Scanning Difficulties
.
Other difficulties:
•
Software difficulties
See
Software Difficulties
.
•
Other difficulties
See
Other Difficulties
.
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