FAQs & Troubleshooting
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145 Results
- 1How do I load A5 paper?
- 2How can I print on transparency sheets?
- 3What are the difference between PCL Driver and PS(PostScript) Driver?
- 4Print on custom-size (Long) paper.
- 5I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer stopped receiving data half way through the print job. What should I do?
- 9The printer stopped receiving data halfway through the print job. What should I do?
- 10What are the suitable types of paper for this printer?
- 11What is the life of the consumables?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What kind of consumables or options does this printer use?
- 14Functions supported in the Windows 7 built-in drivers
- 15The printer status is Offline or Paused.
- 16The machine does not print anything.
- 17I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 18What is the BRAdmin Professional software used for?
- 19I was using A5 size paper, but no I want to change it to another size. How should I do?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21Can I print using the IPP protocol on Windows XP?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How to identify your Operating System (OS).
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Can I print from DOS applications?
- 26What can happen if the wrong paper is used in your machine.
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32How can I print envelopes?
- 33Delete print jobs from the print queue.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35What is Windows® ICM profiles?
- 36Change color mode settings within the driver.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What is the printable area per page?
- 39My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 40Selecting the best possible print quality from a Windows PC
- 41Change the printer driver settings (Windows/macOS)
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43The printed letters are slanted, positioned incorrectly.
- 44How do I clean the Density Sensor?
- 45Cannot print after a Windows 10 update (June 2020)
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49I cannot print on transparency sheets.
- 50What are the unsuitable types of paper to use on this printer?