Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?

Follow the procedure below to remove the jammed paper.


  1. Starting with the bottom tray, pull out each tray until you find the jammed paper. Paper in the tray module feeds to the printer from the front of the trays, therefore paper jammed in the lower tray can block the upper tray of the module or the paper tray in the printer, preventing you from opening them. Look for the jammed paper sequentially, starting with the lowest tray.

  2. Remove all the jammed and/or creased paper from the tray.

  3. If there is jammed paper inside the printer, pull it out carefully to avoid tearing it.

  4. Push up button A (1) and fully open the front cover (2). Confirm that there are no scraps of paper remaining inside the printer.

  5. Close the front cover.

  6. Close all open paper trays.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-4000CN, HL-4200CN

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