FAQs & Troubleshooting
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145 Results
- 51How can I set an IP Address / Subnet Mask / Gateway Address?
- 52Selecting the best possible print quality from a Macintosh® PC
- 53I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 54When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 55I cannot use the "Modules Update" button on Web BRAdmin.
- 56Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 57Can I use non-Brother or third party supplies with the Brother machine?
- 58Can I print using the IPP protocol on Windows XP?
- 59When trying to print from Mac OS® X the print queue is stopped.
- 60When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 61When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 62I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 63What is the BRAdmin Professional software used for?
- 64My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 65How do I clear the paper jams around the fuser unit?
- 66How do I print a network configuration page?
- 67The printed letters are slanted, positioned incorrectly.
- 68I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 69I cannot print from my computer via USB.
- 70In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 71How can I use the BRAdmin Professional Software to View and change printer information?
- 72How can I change the IP address?
- 73The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 74I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 75How do I enable/disable the printer power save mode setting?
- 76How do I factory reset the print server?
- 77The printer has power problems. What should I do?
- 78How do I cancel print jobs using the printer control panel?
- 79Print on both sides of the paper.
- 80Printing takes too long.
- 81How do I replace the fuser unit?
- 82How do I replace the Print Head Cartridge?
- 83Printouts are faded.
- 84Cannot print after a Windows 10 update (June 2020)
- 85I cannot save a file downloaded from the Brother support website (For Windows)
- 86Delete print jobs from the print queue.
- 87Download a file from the "Downloads" section and save it to Windows 8 computer.
- 88Open the Control Panel (For Windows)
- 89Verify the Brother machine connected to the Wired Network (For Macintosh)
- 90Verify the Brother machine connected to the Wired Network (For Windows)
- 91What is the difference between the toner cartridge and the drum unit?
- 92I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 93A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 94The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 95What is the Network Shared printing?
- 96Discover the MAC address of the Brother network card
- 97Can I print from or scan to Android™ Smartphone?
- 98I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 99I cannot print from my computer via network. (For Macintosh)
- 100I cannot print from my computer via network. (For Windows)