Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear the paper jams around the fuser unit?

Follow the procedure below to remove the jammed paper.


  1. Push up button B (1) and fully open the front cover (2).

  2. Open the levers at the ends of the fuser unit and remove the jammed paper. If the paper is torn, remove any scraps of paper remaining inside the printer.

    During operation, the fuser unit (heater) becomes very hot. To prevent burns, do not touch it with your bare hands.

  3. Be sure to close the levers at the ends of the fuser unit after removing the jammed paper.

  4. Close the front cover.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-4000CN, HL-4200CN

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