If you have a print quality problem, print a test page first (see
Print a test page). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another PC.
This section gives information on the following topics.
Examples of poor print quality
Recommendation
Faint
•
Check the printer’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. See Positioning the printer.
•
If the whole page is too light, Toner Save Mode may be on. Turn off Toner Save Mode in the printer Properties tab of the driver.
Make sure that you use paper that meets our specifications. See About paper
.
•
Check the printer’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. See Positioning the printer.
The fuser unit may be contaminated. Call Brother Customer Service.
Hollow print
•
Make sure that you use paper that meets our specifications. See About paper
.
•
Choose Thick paper mode in the printer driver, or use thinner paper than what you are now using.
•
Check the printer’s environment. Conditions such as high humidity can cause hollow print. See Positioning the printer.
All black
•
Clean the primary corona wire inside the drum unit by sliding the blue tab. Be sure to return the blue tab to the home position (). See
Cleaning the corona wire.
). See