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Home > Troubleshooting > Paper Jams > Paper is Jammed inside the Machine

Paper is Jammed inside the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps:

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Open the front cover.
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  3. Remove the toner cartridge and drum unit assembly.
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    WARNING
    HOT SURFACE

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

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  4. Pull out the jammed paper slowly.
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  5. Install the toner cartridge and drum unit assembly into the machine.
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  6. Close the front cover.
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