Troubleshooting

If the machine stops operating correctly, check the following possible problems before requesting service.

You can solve most problems by yourself. If you need additional help, the Brother Support website offers the latest FAQs and troubleshooting tips.

Visit us at https://s.brother/cphaw/.

If the problem persists, contact your authorized Brother dealer or the nearest Brother authorized service center.

• Frequently Asked Questions
• Upper Thread is Too Tight
• Tangled Thread on Wrong Side of Fabric
• Incorrect Thread Tension
• Fabric is Caught in the Machine and Cannot be Removed
• If the Thread Becomes Tangled under the Bobbin Winder Seat
• List of Symptoms