FAQs & Troubleshooting
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MFC-9970CDW
390 Results
1.
Replace Parts
2.
Replace Drum
3.
Carry out calibration to improve the color density
4.
Replace Toner
5.
Load paper in the paper tray
6.
Jam Inside
7.
Replace Belt
8.
Clean the scanner to improve the copy or fax quality (video instructions available)
9.
I cannot print using my Brother machine on a wireless network (Windows)
10.
Adjust color settings by using the custom setting in the printer driver
11.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
12.
The printer status is Offline or Paused.
13.
Replace WT Box
14.
Jam Rear
15.
"Offline" appears on the Status Monitor.
16.
No Paper
17.
Set up your Brother machine on a wireless network.
18.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
19.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
20.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
21.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
22.
How to identify your Operating System (OS).
23.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
24.
Cover is Open
25.
Jam MP Tray
26.
Colored streaks or bands down the page
27.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
28.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
29.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
30.
Toner Low