FAQs & Troubleshooting
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MFC-9970CDW
388 Results
1.
Replace Drum
2.
Replace Parts
3.
Carry out calibration to improve the color density
4.
Replace Toner
5.
Adjust color settings by using the custom setting in the printer driver
6.
The printer status is Offline or Paused.
7.
Replace Belt
8.
Colored streaks or bands down the page
9.
Load paper in the paper tray
10.
I cannot print using my Brother machine on a wireless network (Windows)
11.
Clean the scanner to improve the copy or fax quality (video instructions available)
12.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
13.
Completely blank or some colors are missing.
14.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
15.
Jam Inside
16.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
17.
No Paper
18.
Toner Low
19.
Cover is Open
20.
Toner scatter or toner stain
21.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
22.
What is Brother iPrint&Scan?
23.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
24.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
25.
Colored lines across the page
26.
I cannot print using my Brother machine on a wireless network (Mac)
27.
Can I print from or scan to Android™ Smartphone?
28.
Can I print from and scan to iPhone, iPod touch and iPad?
29.
"Offline" appears on the Status Monitor.
30.
Registration or Registration Failed.