FAQs & Troubleshooting
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388 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Carry out calibration to improve the color density
- 4Replace Toner
- 5Replace Parts
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Load paper in the paper tray
- 8Adjust color settings by using the custom setting in the printer driver
- 9Replace Belt
- 10What is Brother iPrint&Scan?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Colored streaks or bands down the page
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The printer status is Offline or Paused.
- 16Jam Inside
- 17Clean the scanner to improve the copy or fax quality (video instructions available)
- 18I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20"Offline" appears on the Status Monitor.
- 21Install the optional lower tray
- 22Cover is Open
- 23Replace WT Box
- 24Colored lines across the page
- 25Turn the Toner Save mode on or off
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28How to identify your Operating System (OS).
- 29No Paper
- 30Toner Low
- 31Install extra memory
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33Poor fixing
- 34What kind of memory can I use?
- 35Completely blank or some colors are missing.
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Print both sides of paper or a booklet automatically
- 40What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Toner scatter or toner stain
- 42Jam Duplex
- 43Jam MP Tray
- 44Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46No Tray
- 47Drum Stop
- 48Wrinkle
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Uneven density appears periodically across the page.