FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Inside

If the LCD shows Jam Inside, follow these steps:
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Turn off the machine's power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.

  2. Press the front cover release button and then open the front cover.


  3. Hold the green handle of the drum unit. Pull the drum unit out until it stops.


  4. Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.


    • We recommend that you place the drum unit and the toner cartridges on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
    • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

    • Hold the green handles of the drum unit when you carry it. DO NOT hold the side of the drum unit.

  5. Pull out the jammed paper slowly.


  6. Make sure the green lock lever (1) is in the release position as shown in the illustration.


  7. Match the guide ends (2) of the drum unit to the Image marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.


  8. Turn the green lock lever (1) clockwise to the lock position.


  9. Push the drum unit in until it stops.


  10. Close the front cover of the machine.

    If you turn off the machine while the LCD shows JamInside, the machine will print incomplete data from your computer. Before you turn on the machine, delete the print spool job on your computer.

  11. Plug the machine's power cord back into the AC power outlet first, and reconnect all cables and the telephone line cord. Turn on the machine's power switch.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9560CDW, MFC-9970CDW

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