FAQs & Troubleshooting
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388 Results
- 51Jam Duplex
- 52Jam Rear
- 53Curled or wavy
- 54Wrinkle
- 55I cannot print using my Brother machine on a wireless network (Mac)
- 56Registration or Registration Failed.
- 57Drum Stop
- 58Out of Memory
- 59When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 60Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 61The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 62When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 63Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 64Color misregistration
- 65Uneven density appears periodically across the page.
- 66White lines, bands or ribbing across the page
- 67Can I use AirPrint with my Brother machine?
- 68Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 69I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 70What can happen if the wrong paper is used in your machine.
- 71What is the recommended paper?
- 72The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 73The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 74A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 75Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 76I keep getting the error message "Authenticate Err (Authentication error)".
- 77White spots or hollow print
- 78I cannot find some option in the Printing preferences. (For Windows)
- 79Nothing shows up on the machine's display after installing additional memory.
- 80Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 81Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 82I'm using MagicJack and am having problems sending or receiving faxes.
- 83Condensation
- 84No Waste Toner
- 85Unusable Device
- 86I cannot install Brother drivers on Debian 10 or later (Linux)
- 87Set up your Brother machine on a wireless network.
- 88Document Jam
- 89Enable the Brother machine's network interface.
- 90Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 91I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 92Change the printer driver settings (Windows/macOS)
- 93What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 94Confirm that a FAX I sent was received correctly
- 95Reset the network settings to the factory default
- 96Clean the corona wire
- 97My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 98What driver package format is supported by my Linux distribution?
- 99I cannot send a fax using PC-FAX (Windows 10)
- 100I cannot save a file downloaded from the Brother support website (For Windows)