FAQs & Troubleshooting

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MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9970CDW

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Date: 06/12/2012 ID: faq00002490_009

No Paper

Case 1: The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

  • Refill the paper in the paper tray and press Black (Mono) Start or Color (Colour) Start or Start.

  • Remove the paper and load it again. Then press Black (Mono) Start or Color (Colour) Start or Start.

  • If the problem is not resolved, the paper pick-up roller may need to be cleaned. Clean the paper pick-up roller.
    (Click here to see the details of how to clean the paper pick-up roller.)



Case 2: The paper tray indicated on the LCD is not installed properly.

  • Re-install the paper tray that is indicated on the LCD.



Case 3: The paper you are using may not meet our specifications.

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Related Models

DCP-7060D, DCP-7065DN, DCP-8110DN, DCP-8150DN, DCP-8155DN, FAX-2840, FAX-2940, HL-2280DW, MFC-7240, MFC-7360N, MFC-7365DN, MFC-7460DN, MFC-7860DW, MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW, MFC-9460CDN, MFC-9560CDW, MFC-9970CDW

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