FAQs & Troubleshooting
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MFC-9970CDW
390 Results
31.
Install the optional lower tray
32.
What is Brother iPrint&Scan?
33.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
34.
Jam Duplex
35.
Jam Tray 1 / Jam Tray 2
36.
White lines, bands or ribbing across the page
37.
I cannot find some option in the Printing preferences. (For Windows)
38.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
39.
Print Unable XX
40.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
41.
Wrong Paper Size
42.
Curled or wavy
43.
Wrinkle
44.
Adjust the print position of each color
45.
Install the built-in drivers (For Windows 8 and Windows 10)
46.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
47.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
48.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
49.
Enable the Brother machine's network interface.
50.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
51.
Open the Control Panel (For Windows)
52.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
53.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
54.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
55.
Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
56.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
57.
No Toner
58.
Set the Brother machine to prevent public access to certain features
59.
Scan multiple pages into one file instead of each scan being saved as a separate file.
60.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)