Windows 10 Support Information
Cover is Open
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
Reset the network settings to the factory default (video instructions).
Reset the network settings to the factory default (video instructions available)
White spots or hollow print
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
I cannot save a file downloaded from the Brother support website (For Windows)
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
Jam MP Tray
White streaks or bands down the page
Colored lines across the page
Can I use AirPrint with my Brother machine?
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
Drum Error (Drum!)
Clean the drum unit
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
Open the Control Panel (For Windows)
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
Adjust color settings by using the custom setting in the printer driver