FAQs & Troubleshooting

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MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-9970CDW

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Date: 05/17/2019 ID: faq00000185_005

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

Follow the steps below to resolve the issue:

 

Step1: Ensure the ControlCenter is running

It will be displayed in the task tray near the system clock. If this program is not active, open it by the steps below.

 

(Windows 8)

  1. On the Start screen, click DownArrow.
    If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
     
  2. Click Brother Utilities.
     
  3. Click Scan in the left navigation bar, and then click ControlCenter.

(Windows 7, 10)

  1. Click Start  or Start_10(Start) => (All Programs or All apps =>) Brother => Brother Utilities.
     
  2. Click Scan in the left navigation bar, and then click ControlCenter.

Try to scan again. If you are still not able to scan from the buttons on the machine, continue to the next step.

 

Step2: Verify that the scanner driver is installed and the port is configured correctly

NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.

 

  1. Open Scanner Properties. (Click here to see how to open Scanner Properties.)
     
  2. The Network Scanner Properties dialog box appears.
    Click the Network Setting tab and select Specify your machine by address or Specify your machine by name.

      Network Scanner Properties

     

    • If you select Specify your machine by address, enter the IP Address of the machine in IP Address box, and then click Apply => OK.
       
    • If you select Specify your machine by name,

       

      1. Enter the machine node name in the Node Name box, or click Browse and select the Brother machine you want to use and click OK.

          Search for Devices

         

      2. Click Apply => OK.
    You can find your machine's IP Address or Node Name by printing the Network Configuration Report.
    > Click here to see how to print the Network Configuration Report.
  3. Click the Scan to Button tab, and then type your computer's name in the Display Name (Max 15 characters) field. The machine's LCD displays the name you type. The default setting is your computer's name. You can type any name you like.

    ScantoButton

 

Step3: Check for a firewall setting on your computer

If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.

Temporarily change your firewall/security settings to allow network connection

Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.


Customize Settings
 

IMPORTANT

  • Before disabling the firewall, make sure the changes you want to make are suitable for your network. Brother will not take any responsibility for any consequences of disabling the firewall.
  • When finished, make sure to turn the firewall on again.

If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.

If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:

  • UDP: 54925
  • UDP: 137
  • UDP: 161

If the issue still continues after changing the Firewall settings, refer to "FAQs & Troubleshooting" for other information.

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If you need further assistance, please contact Brother customer service:

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