Jam MP Tray
If the LCD shows Jam MP Tray, follow these steps:
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
Remove the paper from the MP tray.
Remove any jammed paper from in and around the MP tray.
Fan the paper stack, and then put it back in the MP tray.
When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides (1) on both sides of the tray.
Press Black (Mono) Start or Color (Colour) Start to resume printing.
MFC-9460CDN, MFC-9560CDW, MFC-9970CDW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.