FAQs & Troubleshooting
![]() |
Popular |

MFC-9420CN
308 Results
1.
How do I reset the printer settings to the default settings?
2.
Windows 10 Support Information
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
5.
Vertical black lines or streaks appear on the printout.
6.
I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
7.
Printouts have wrinkles or creases.
8.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
9.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
10.
Download a file from the "Downloads" section and save it to Windows 8 computer.
11.
Can I print from or scan to Android™ Smartphone?
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
When I scan a document using ControlCenter, the scanned file size is too big.
14.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
15.
I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
16.
Is it OK to install Brother Windows XP drivers into Windows Vista?
17.
Which E-mail packages are compatible with ControlCenter3?
18.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
19.
"Paper Jam B" error appears on the LCD. What should I do?
20.
White spots appear.
21.
Dirty spots are printed.
22.
The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
23.
I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
24.
When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
25.
Important points for specifying the scan area (Linux)
26.
What is the difference between the toner cartridge and the drum unit?
27.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
28.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
29.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
30.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.