FAQs & Troubleshooting
![]() |
Popular |
286 Results
- 1What can happen if the wrong paper is used in your machine.
- 2"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 3What is the recommended paper?
- 4When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 5"Document Jam" error appears on the LCD. What should I do?
- 6"Paper Jam C" error appears on the LCD. What should I do?
- 7"Paper Jam B" error appears on the LCD. What should I do?
- 8"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Delete print jobs from the print queue.
- 11Check the IP addresses of your PC and the Brother machine
- 12I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Clear the message "Awaiting Redial"
- 15How to identify your Operating System (OS).
- 16I cannot print from my computer via network. (For Macintosh)
- 17Set up my Brother machine to forward the received faxes to another location.
- 18When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Printouts have wrinkles or creases.
- 21When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23What is the BRAdmin Professional software used for?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26Verify the Brother machine connected to the Wired Network (For Windows)
- 27Open the "Scanners and Cameras" and Properties.
- 28I cannot print from my computer via network. (For Windows)
- 29The printer status is Offline or Paused.
- 30I can print but cannot scan via network. (For Windows)
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34I'm using Windows XP. I cannot scan with the USB cable.
- 35How do I clear the message "Stacker Full" from the LCD display?
- 36How do I program the date and time?
- 37How can I clean the inside of the machine?
- 38I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40What is the "Station ID" and how do I set it?
- 41How do I factory reset the print server?
- 42Can I buy any MICR toner?
- 43How do I know the current network configuration?
- 44How do I clear paper jams?
- 45How do I replace the fuser unit?
- 46Color around the edge of printing is incorrect.
- 47Vertical black lines or streaks appear on the printout.
- 48Cannot print after a Windows 10 update (June 2020)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)