FAQs & Troubleshooting
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308 Results
- 1How do I reset the printer settings to the default settings?
- 2Printouts have wrinkles or creases.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Printouts are faint.
- 5White spots appear.
- 6Change the printer driver settings (Windows/macOS)
- 7Lines appears across the page.
- 8White lines or bands or ribbing appear across the page.
- 9How can I activate/deactivate the Toner Save Mode?
- 10The image is ghosted.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Delete print jobs from the print queue.
- 13Pre-Required Procedures (Linux)
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16White streaks or bands appears down the page.
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21How to identify your Operating System (OS).
- 22Can I print from or scan to Android™ Smartphone?
- 23The printer status is Offline or Paused.
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28Color around the edge of printing is incorrect.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Check the IP addresses of your PC and the Brother machine
- 31Can I confirm that the FAX was sent correctly?
- 32Can I reduce the size of a received fax on this machine?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 36I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43Why doesn't the machine answer when receiving a call?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45How do I install the Optional Lower Tray Unit?
- 46Toner smears when rubbed.
- 47Dirty spots are printed.
- 48Nothing is printed on the page or some colors are missing.
- 49Windows 10 Support Information
- 50The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
