FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Printouts have wrinkles or creases.
- 3Pre-Required Procedures (Linux)
- 4Dirty spots are printed.
- 5Scan and save a document in PDF format (Scan to File)
- 6What driver package format is supported by my Linux distribution?
- 7Lines appears across the page.
- 8Nothing is printed on the page or some colors are missing.
- 9Color around the edge of printing is incorrect.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13White streaks or bands appears down the page.
- 14White lines or bands or ribbing appear across the page.
- 15Printouts are faint.
- 16Toner smears when rubbed.
- 17Vertical black lines or streaks appear on the printout.
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22Printouts have toner specks.
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Can I print from or scan to Android™ Smartphone?
- 26The printer status is Offline or Paused.
- 27I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 28White spots appear.
- 29Delete print jobs from the print queue.
- 30Change the printer driver settings (Windows/macOS)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The paper is skewed when it's printed.
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35Can I transfer faxes in the MFC's memory to the PC?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37Why doesn't the machine answer when receiving a call?
- 38Can I confirm that the FAX was sent correctly?
- 39"Paper Jam B" error appears on the LCD. What should I do?
- 40How do I install the Optional Lower Tray Unit?
- 41I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42How can I activate/deactivate the Toner Save Mode?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46Check the IP addresses of your PC and the Brother machine
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50The link icon for Outlook Express is not displayed in PaperPort®. What should I do?