FAQs & Troubleshooting
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298 Results
- 51I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 52Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 53Which E-mail packages are compatible with ControlCenter3?
- 54"Document Jam" error appears on the LCD. What should I do?
- 55When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 56Why does my Brother machine make a clunking noise when powered on or printing?
- 57I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 58Can I reduce the size of a received fax on this machine?
- 59"Paper Jam B" error appears on the LCD. What should I do?
- 60How do I install the Optional Lower Tray Unit?
- 61What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 62The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 63How do I disable the APIPA protocol?
- 64How do I clear paper jams?
- 65What driver package format is supported by my Linux distribution?
- 66I cannot save a file downloaded from the Brother support website (For Windows)
- 67The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 68When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 69The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 70I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 71Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 72I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 73Set up my Brother machine to forward the received faxes to another location.
- 74I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 75When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 76Can I transfer faxes in the MFC's memory to the PC?
- 77I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 78How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 79Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 80Lines appears across the page.
- 81Can I print from DOS applications?
- 82Printouts are faint.
- 83What is the BRAdmin Professional software used for?
- 84What is the recommended paper?
- 85My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 86Paper size settings are unavailable when I print from OpenOffice (Linux)
- 87Scan a document into PaperPort® using the TWAIN driver.
- 88Uninstall the drivers. (Mac OS X 10.5)
- 89Uninstall Scan-key-tool. (Linux)
- 90Windows 10 Support Information
- 91Verify the Brother machine connected to the Wired Network (For Windows)
- 92The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 93I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 94Windows 7 Support Information
- 95Scan multiple pages into one file instead of each scan being saved as a separate file.
- 96I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 97Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 98I updated the Web BRAdmin and cannot enable the logging function.
- 99When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 100I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?