FAQs & Troubleshooting
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MFC-9420CN
308 Results
31.
Can I confirm that the FAX was sent correctly?
32.
Can I reduce the size of a received fax on this machine?
33.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
34.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
35.
I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
36.
I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
37.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
38.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
39.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
40.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
41.
How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
42.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
43.
Why doesn't the machine answer when receiving a call?
44.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
45.
How do I install the Optional Lower Tray Unit?
46.
Toner smears when rubbed.
47.
Dirty spots are printed.
48.
Nothing is printed on the page or some colors are missing.
49.
Windows 10 Support Information
50.
The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
51.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
52.
Set up my Brother machine to forward the received faxes to another location.
53.
I'm using Mac OS X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message "The application LOGINserver quit unexpectedly" appears. What should I do?
54.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
55.
What kind of memory can I use?
56.
My FAX/MFC will not Dial. Why?
57.
"Paper Jam B" error appears on the LCD. What should I do?
58.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
59.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
60.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.