FAQs & Troubleshooting
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MFC-9420CN
286 Results
31.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
32.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
33.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
34.
I'm using Windows XP. I cannot scan with the USB cable.
35.
How do I clear the message "Stacker Full" from the LCD display?
36.
How do I program the date and time?
37.
How can I clean the inside of the machine?
38.
I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
39.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
40.
What is the "Station ID" and how do I set it?
41.
How do I factory reset the print server?
42.
Can I buy any MICR toner?
43.
How do I know the current network configuration?
44.
How do I clear paper jams?
45.
How do I replace the fuser unit?
46.
Color around the edge of printing is incorrect.
47.
Vertical black lines or streaks appear on the printout.
48.
Cannot print after a Windows 10 update (June 2020)
49.
My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
50.
I cannot save a file downloaded from the Brother support website (For Windows)
51.
Check the firmware version.
52.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
53.
Discover the MAC address of the Brother network card
54.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
55.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
56.
Verify if the Brother machine has a dial tone
57.
Scan multiple pages into one file instead of each scan being saved as a separate file.
58.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
59.
I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
60.
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?