FAQs & Troubleshooting
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108 Results
31.
Update the Driver or Firmware for your Brother machine
32.
If You Cannot Complete the Wireless Network Setup Configuration
33.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
34.
Scan error due to length, reduce length
35.
I cannot save a file downloaded from the Brother support website (For Windows)
36.
Configuring frequently-used scan settings on your Brother machine.
37.
Enable the Brother machine's network interface.
38.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
39.
Can not scan a long document.
40.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
41.
"Multifeed detection" or "Multifeed Detection Error"
42.
The LCD displays an error code when I use Web icon (Brother Web Connect).
43.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
44.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
45.
Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
46.
Open the "Scanners and Cameras" and Properties.
47.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
48.
Reset the Scheduled maintenance counter
49.
The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
50.
A gray line or margin appears on the side of the scanned document.
51.
Changing scan settings in ControlCenter.
52.
Open the Control Panel (For Windows)
53.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
54.
Discover the MAC address of the Brother network card
55.
Reset the network settings to the factory default.
56.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
57.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
58.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
59.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
60.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.