FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 10/02/2016 ID: faq00100275_000

The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).

Incorrect PIN


Make sure you entered the correct PIN code. If this issue occurs even after you enter the correct PIN code, update your machine's firmware to the latest version.
> Click here to download the Firmware Update Tool and see more information in the Downloads section to update the firmware.

Related Models

ADS-2800W, ADS-3600W

If you need further assistance, please contact Brother customer service:

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