FAQs & Troubleshooting
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111 Results
- 51The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 52Changing scan settings in ControlCenter.
- 53Load Documents
- 54Paper suitable for scanning
- 55I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 56Scan multiple pages into one file instead of each scan being saved as a separate file.
- 57The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 58Install BRAdmin Professional 3
- 59I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 60Update the Driver or Firmware for your Brother machine
- 61My Brother machine is unresponsive.
- 62A gray line or margin appears on the side of the scanned document.
- 63Scan and save documents to the Android™ mobile devices using my Brother machine.
- 64Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 65Reset the network settings to the factory default.
- 66Change the brscan5 scan settings using XSane (Linux)
- 67"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 68Enable or disable the Brother machine's USB interface.
- 69Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 70Your Brother Machine Cannot Scan over the Network
- 71I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 72Install PaperPort™ 12SE / 14SE (Windows)
- 73How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 74Download a file from the "Downloads" section and save it to Windows 8 computer.
- 75Open the Control Panel (For Windows)
- 76Open the "Scanners and Cameras" and Properties.
- 77Setting up the Web icon (Brother Web Connect) function.
- 78Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 79A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 80Important points you need to confirm before configuring your Brother machine for a wireless network.
- 81The scanning speed is slow when scanning from my machine. (Windows)
- 82If You Cannot Complete the Wireless Network Setup Configuration
- 83Set up your Brother machine on a wireless network.
- 84Check the Network Name (SSID) that your machine is connected to.
- 85Check the firmware version.
- 86Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 87Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 88I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 89In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 90Scan a document in Windows 8 and Windows 10.
- 91When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 92Check your machine's IP Address or Node Name
- 93Clean the scanner
- 94The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 95I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 96"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 97Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 98I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 99The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 100Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.