FAQs & Troubleshooting
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111 Results
- 51A gray line or margin appears on the side of the scanned document.
- 52Scan error due to length, reduce length
- 53I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 54The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 55Changing scan settings in ControlCenter.
- 56Open the Control Panel (For Windows)
- 57Scan and save documents to the Android™ mobile devices using my Brother machine.
- 58Paper suitable for scanning
- 59I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 60Scan multiple pages into one file instead of each scan being saved as a separate file.
- 61The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 62Reset the network settings to the factory default.
- 63Install BRAdmin Professional 3
- 64I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 65Update the Driver or Firmware for your Brother machine
- 66My Brother machine is unresponsive.
- 67Open the "Scanners and Cameras" and Properties.
- 68Setting up the Web icon (Brother Web Connect) function.
- 69Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 70Check your machine's IP Address or Node Name
- 71Change the brscan5 scan settings using XSane (Linux)
- 72"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 73Enable or disable the Brother machine's USB interface.
- 74Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 75Your Brother Machine Cannot Scan over the Network
- 76Install PaperPort™ 12SE / 14SE (Windows)
- 77Check the firmware version.
- 78How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 79Download a file from the "Downloads" section and save it to Windows 8 computer.
- 80Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 81A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 82Important points you need to confirm before configuring your Brother machine for a wireless network.
- 83Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 84Scan a document in Windows 8 and Windows 10.
- 85When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 86The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 87The scanning speed is slow when scanning from my machine. (Windows)
- 88I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 89If You Cannot Complete the Wireless Network Setup Configuration
- 90Set up your Brother machine on a wireless network.
- 91The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 92Check the Network Name (SSID) that your machine is connected to.
- 93Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 94I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 95I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 96In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 97Clean the scanner
- 98"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 99Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 100I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.