FAQs & Troubleshooting
![]() |
Popular |
111 Results
- 51Install BRAdmin Professional 3
- 52Wireless setup is requesting a WPS PIN to complete the setup
- 53"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 54Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 55I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 56Enable or disable the Brother machine's USB interface.
- 57Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 58Update the Driver or Firmware for your Brother machine
- 59Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 60I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 61Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 62I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 63My Brother machine is unresponsive.
- 64The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 65A gray line or margin appears on the side of the scanned document.
- 66The scan result of thick documents is enlarged or its bottom part is cut off.
- 67Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 68Access Web Based Management
- 69Scan error due to length, reduce length
- 70I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 71The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 72Install PaperPort™ 12SE / 14SE (Windows)
- 73The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 74What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 75Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 76The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 77Enable the Brother machine's network interface.
- 78How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 79When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 80Card Jam
- 81How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 82My scanned image is missing.
- 83Can not scan a long document.
- 84Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 85Download a file from the "Downloads" section and save it to Windows 8 computer.
- 86Open the Control Panel (For Windows)
- 87What is Brother iPrint&Scan?
- 88Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 89When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 90On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 91Setting up the Web icon (Brother Web Connect) function.
- 92What is Brother Web Connect?
- 93Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 94A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 95Important points you need to confirm before configuring your Brother machine for a wireless network.
- 96Duplex (two-sided) scan
- 97Unable to Scan XX
- 98Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 99Can I print from or scan to Android™ Smartphone?
- 100Can I print from and scan to iPhone, iPod touch and iPad?