FAQs & Troubleshooting

FAQs & Troubleshooting

What is Brother Web Connect?

NOTE: Illustrations shown below is from a representative machine and may differ from your Brother machine.

Web icon


Brother Web Connect allows you to scan images on Brother machine and upload them to particular Web services without using a computer.

Brother Web Connect
1 Photos and Documents


Brother machines support the following Web services: OneNote, Google Drive™, Evernote®, Dropbox, OneDrive, and Box.

The available services for this product are subject to change or update without notice.

For more information about any of these services, see the respective service's website.
The following table describes the file types that you can use with each Brother Web Connect feature:

Available Services OneNote
Google Drive™
Upload scanned images PDF
Word (*.docx)
Excel (*.xlsx)
PowerPoint (*.pptx)
Searchable PDF
Secure PDF
Signed PDF
High Compression PDF
  • (For Hong Kong, Taiwan and Korea)
    Brother Web Connect supports only file names written in English. Files named in the local language will not be uploaded.
  • When scanning and uploading JPEG files:
    • Black and white scanning is not available.
    • Each page is uploaded as a separate file.

In order to use this feature, you must connect your Brother machine to a network. For details on how to connect your Brother machine to a network, see Quick Setup Guide and Network User's Guide, available in the Manuals section of this web site.
> Click here to go to the Manuals section and see the latest version of each guide.


For details on Web Connect, refer to the Web Connect Guide. The latest Web Connect Guide is also available in the Manuals section of this website.
> Click here to go to the Manuals section and see the latest version.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2800W, ADS-3600W

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