FAQs & Troubleshooting

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FAQs & Troubleshooting

FAQs & Troubleshooting

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Date: 19/06/2019 ID: faq00100669_000

Wireless setup is requesting a WPS PIN to complete the setup

While attempting to set up the Brother machine on a wireless network, you may see a screen requesting a WPS PIN to complete the setup. This typically occurs if Wi-Fi Direct is enabled on your machine and you attempt to add a Wi-Fi Direct connection using Printers and Scanners in Windows. We recommend using the Wireless Setup Wizard or the Control Panel method to configure the wireless connection instead.

 

NOTE: The screens may differ depending on your operating system and your Brother machine.

 

Screen requesting a WPS PIN to complete the setup

 

To resolve this issue, complete the following steps:

 

  1. If the WPS PIN request screen is still open on your computer, click Cancel.
  2. Reset the network settings to the factory default.
    > Click here to see how to reset the machine back to the factory settings.
  3. Reconnect the machine to the wireless network using the recommended wireless network setup methods.
    > Click here to see how to set up your Brother machine.

 

Related Models

ADS-1700W, ADS-2700W, ADS-2800W, ADS-3600W, DCP-1616NW, DCP-585CW, DCP-6690CW, DCP-B7535DW, DCP-J105, DCP-L2540DW, DCP-L3551CDW, DCP-T420W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T700W, DCP-T710W, DCP-T720DW, DCP-T820DW, HL-3170CDW, HL-5470DW, HL-6180DW, HL-B2080DW, HL-L2365DW, HL-L2386DW, HL-L5200DW, HL-L6200DW, HL-L6400DW, HL-L8350CDW, HL-T4000DW, MFC-1911NW, MFC-490CW, MFC-6490CW, MFC-6890CDW, MFC-7860DW, MFC-790CW, MFC-9320CW, MFC-9330CDW, MFC-990CW, MFC-9970CDW, MFC-B7715DW, MFC-J200, MFC-J2510, MFC-J3530DW, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6910DW, MFC-L2700DW, MFC-L2740DW, MFC-L2771DW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5900DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-T4500DW, MFC-T810W, MFC-T910DW, MFC-T920DW

If you need further assistance, please contact Brother customer service:

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