FAQs & Troubleshooting
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DS-620
63 Results
1.
Clean the inside of the machine.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Change the image settings. (Using DSmobileCapture)
4.
Loading the Carrier Sheet.
5.
Operation system return error
6.
Check the firmware version.
7.
Cannot find the scanner (Error Code 2019: Initialization Failed)
8.
Paper suitable for scanning
9.
The scan quality is poor.
10.
The scan speed is too slow.
11.
How to identify your Operating System (OS).
12.
Scan a document longer than 35.6 cm (14 inches).
13.
Calibrate your scanner.
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
16.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
17.
Change the paper settings. (Using DSmobileCapture)
18.
OCR feature does not work.
19.
My scanner gets warm.
20.
I do not have or lost the black and white calibration sheet.
21.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
Uninstall the scanner drivers (OS X 10.10 or greater).
24.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
25.
Configure the Scan to Email Feature (Linux)
26.
Scan using XSane or GIMP (Linux)
27.
The scanned documents are put into the incorrect order. (macOS)
28.
Command List of brscan. (Linux)
29.
Uninstall Scan-key-tool. (Linux)
30.
Install Presto!® PageManager® onto Windows 10.