DS-620
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FAQs & Troubleshooting |
DS-620
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Popular
Updated:24.07.2026
These are the most viewed FAQs, ranked by popularity.
- 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3.I cannot find a file downloaded from the Brother support website (For Windows)
- 4.I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 5.Change the paper settings. (Using DSmobileCapture)
Latest
These are the latest FAQs, sorted by last update date.
01.06.2026
How to identify your Operating System (OS).
05.02.2026
I cannot find a file downloaded from the Brother support website (For Windows)
21.03.2024
Uninstall the scanner drivers (OS X 10.10 or greater).
21.03.2024
Cannot find the scanner (Error Code 2019: Initialization Failed)
27.02.2024
I cannot install the scanner drivers.