FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Paper suitable for scanning
- 3When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6OCR feature does not work.
- 7Operation system return error
- 8Install Presto!® PageManager® onto Windows 10.
- 9Cannot find the scanner (Error Code 2019: Initialization Failed)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Pre-Required Procedures (Linux)
- 13Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 14Change the image settings. (Using DSmobileCapture)
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17Check the firmware version.
- 18I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 19Change the paper settings. (Using DSmobileCapture)
- 20Loading the Carrier Sheet.
- 21My scanner gets warm.
- 22I do not have or lost the black and white calibration sheet.
- 23A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 24Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 25Uninstall the Button Manager (Windows).
- 26I cannot install the scanner drivers.
- 27The scan speed is too slow.
- 28My computer does not recognize the scanner when it is connected via the USB cable.
- 29Uninstall the scanner driver (Windows).
- 30The scanned documents are put into the incorrect order. (macOS)
- 31Uninstall Scan-key-tool. (Linux)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Install Presto!® BizCard® onto Windows 10.
- 34Windows 10 Support Information
- 35Scan a document longer than 35.6 cm (14 inches).
- 36I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 37Colors in the scanned image are dark.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Calibrate your scanner.
- 40My scanner is connected but it will not feed my document or do anything else.
- 41Configure the Scan to Email Feature (Linux)
- 42Scan using XSane or GIMP (Linux)
- 43Important points for specifying the scan area (Linux)
- 44My scanner does not turn on.
- 45Driver busy
- 46The cover of the manual document feeder is open.
- 47Clean the inside of the machine.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49What driver package format is supported by my Linux distribution?
- 50Delete a network scanner entry. (Linux)