FAQs & Troubleshooting
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92 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3How to identify your Operating System (OS).
- 4Error Code: E04
- 5Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 8View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 9Change the image settings. (Using DSmobileCapture)
- 10Uninstall the scanner driver (Windows).
- 11My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 12Paper suitable for scanning
- 13Calibrate your scanner.
- 14What driver package format is supported by my Linux distribution?
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Uninstall the Button Manager (Windows).
- 18My scanner is connected but it will not feed my document or do anything else.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 22Scan a document longer than 35.6 cm (14 inches).
- 23Install PaperPort™ 12SE onto Windows 10.
- 24I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 25Cannot scan documents using the control panel (For Windows)
- 26Duplex scanning cannot be performed.
- 27What is the default password for my Brother machine?
- 28Cannot charge my scanner.
- 29When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 30Change the paper settings. (Using DSmobileCapture)
- 31Loading the Carrier Sheet.
- 32I do not have or lost the black and white calibration sheet.
- 33My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 34The cover of the manual document feeder is open.
- 35Error Code: E19
- 36Error Code: E06
- 37Error Code: E05
- 38Error Code: E03
- 39My scanner does not turn on.
- 40What is Infrastructure mode?
- 41Reset the network settings.
- 42Configure the Scan to Email Feature (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 46Cannot scan documents using the control panel (For Macintosh)
- 47I cannot install the scanner drivers.
- 48The scan speed is too slow.
- 49My computer does not recognize the scanner when it is connected via the USB cable.
- 50Calibration failed. Please reboot the machine.