FAQs & Troubleshooting
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92 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3How to identify your Operating System (OS).
- 4When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 5Error Code: E04
- 6I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 7I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 8Can I print from or scan to Android™ Smartphone?
- 9My scanner is connected but it will not feed my document or do anything else.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Uninstall the scanner driver (Windows).
- 12What is the default password for my Brother machine?
- 13My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 14Loading the Carrier Sheet.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16OCR feature does not work.
- 17Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 18Error Code: E06
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Uninstall the Button Manager (Windows).
- 22Change the paper settings. (Using DSmobileCapture)
- 23Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 24Cannot scan documents using the control panel (For Macintosh)
- 25Check the firmware version.
- 26Operation system return error
- 27Paper suitable for scanning
- 28What driver package format is supported by my Linux distribution?
- 29Scan a document longer than 35.6 cm (14 inches).
- 30View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 31I set the auto power off to ON but my scanner does not turn off automatically.
- 32Error Code: E05
- 33The scanned image is skewed.
- 34My scanner gets warm.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I do not have or lost the black and white calibration sheet.
- 37Calibrate your scanner.
- 38My computer cannot access the SD card via the Micro USB Cable.
- 39Change the image settings. (Using DSmobileCapture)
- 40Error Code: E03
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 43Cannot charge my scanner.
- 44Cannot use my scanner connection the USB hub.
- 45The scan speed is too slow.
- 46Reset the network settings.
- 47Install PaperPort™ 12SE onto Windows 10.
- 48Duplex scanning cannot be performed.
- 49My scanner cannot be turned on or is turned off immediately.
- 50Error Code: E19