FAQs & Troubleshooting
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91 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 4I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 5I do not have or lost the black and white calibration sheet.
- 6My scanner is connected but it will not feed my document or do anything else.
- 7Operation system return error
- 8Error Code: E04
- 9Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 10Check the firmware version.
- 11When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 12Error Code: E05
- 13Duplex scanning cannot be performed.
- 14Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 15Loading the Carrier Sheet.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17I set the auto power off to ON but my scanner does not turn off automatically.
- 18Cannot use my scanner connection the USB hub.
- 19Uninstall the scanner driver (Windows).
- 20I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 21I cannot connect my Brother machine to a wireless access point.
- 22OCR feature does not work.
- 23What driver package format is supported by my Linux distribution?
- 24Cannot scan documents using the control panel (For Windows)
- 25The scan speed is too slow.
- 26How to identify your Operating System (OS).
- 27Calibrate your scanner.
- 28Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 29My computer cannot access the SD card via the Micro USB Cable.
- 30When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 31Paper suitable for scanning
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Error Code: E06
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Scan a document longer than 35.6 cm (14 inches).
- 38I lost the Li-ion battery or I cannot charge the battery.
- 39Error Code: E19
- 40Change the paper settings. (Using DSmobileCapture)
- 41My scanner gets warm.
- 42Install Presto!® BizCard® onto Windows 10.
- 43My scanner cannot be turned on or is turned off immediately.
- 44What is Infrastructure mode?
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Cannot scan documents using the control panel (For Macintosh)
- 48Change the image settings. (Using DSmobileCapture)
- 49Scan using XSane or GIMP (Linux)
- 50Pre-Required Procedures (Linux)
