FAQs & Troubleshooting
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92 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3How to identify your Operating System (OS).
- 4Error Code: E04
- 5My scanner is connected but it will not feed my document or do anything else.
- 6I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 7I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 8When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 9My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 10Uninstall the scanner driver (Windows).
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Loading the Carrier Sheet.
- 14Duplex scanning cannot be performed.
- 15Cannot scan documents using the control panel (For Macintosh)
- 16Change the paper settings. (Using DSmobileCapture)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Calibrate your scanner.
- 19Scan a document longer than 35.6 cm (14 inches).
- 20Error Code: E06
- 21OCR feature does not work.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 24Check the firmware version.
- 25Operation system return error
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27What is the default password for my Brother machine?
- 28My computer cannot access the SD card via the Micro USB Cable.
- 29My scanner gets warm.
- 30Error Code: E05
- 31Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 32Cannot use my scanner connection the USB hub.
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Calibration failed. Please reboot the machine.
- 35Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 36Cannot scan documents using the control panel (For Windows)
- 37The scan speed is too slow.
- 38I do not have or lost the black and white calibration sheet.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Error Code: E03
- 41What driver package format is supported by my Linux distribution?
- 42Uninstall the Button Manager (Windows).
- 43I set the auto power off to ON but my scanner does not turn off automatically.
- 44When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 45Change the image settings. (Using DSmobileCapture)
- 46Paper suitable for scanning
- 47Uninstall the scanner drivers (OS X 10.10 or greater).
- 48Cannot charge my scanner.
- 49Reset the network settings.
- 50View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.