FAQs & Troubleshooting
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91 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6Error Code: E05
- 7My scanner is connected but it will not feed my document or do anything else.
- 8Duplex scanning cannot be performed.
- 9Check the firmware version.
- 10Error Code: E04
- 11My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Cannot use my scanner connection the USB hub.
- 14OCR feature does not work.
- 15Uninstall the scanner driver (Windows).
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Error Code: E06
- 18How to identify your Operating System (OS).
- 19Cannot scan documents using the control panel (For Windows)
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Cannot scan documents using the control panel (For Macintosh)
- 24Change the image settings. (Using DSmobileCapture)
- 25Loading the Carrier Sheet.
- 26Scan a document longer than 35.6 cm (14 inches).
- 27What is the default password for my Brother machine?
- 28I set the auto power off to ON but my scanner does not turn off automatically.
- 29My computer cannot access the SD card via the Micro USB Cable.
- 30My computer does not recognize the scanner when it is connected via the USB cable.
- 31Error Code: E19
- 32What driver package format is supported by my Linux distribution?
- 33Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 34My scanner cannot be turned on or is turned off immediately.
- 35The scan speed is too slow.
- 36I do not have or lost the black and white calibration sheet.
- 37Paper suitable for scanning
- 38Calibrate your scanner.
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Windows 10 Support Information
- 41The scanned image is skewed.
- 42Reset the network settings.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 45Cannot charge my scanner.
- 46When I want to scan in SD mode, is it possible to change the paper size, the image quality, etc. on my scanner?
- 47My scanner cannot be put into TWAIN mode.
- 48Error Code: E03
- 49Colors in the scanned image are dark.
- 50My scanner gets warm.
