FAQs & Troubleshooting
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92 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 3My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 4Error Code: E06
- 5What is the default password for my Brother machine?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Error Code: E05
- 8When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 9How to identify your Operating System (OS).
- 10Uninstall the scanner driver (Windows).
- 11Scan a document longer than 35.6 cm (14 inches).
- 12Uninstall the scanner drivers (Mac OS X 10.6 or greater).
- 13I cannot connect my Brother machine to a wireless access point.
- 14Cannot use my scanner connection the USB hub.
- 15My scanner does not turn on.
- 16My scanner is connected but it will not feed my document or do anything else.
- 17Reset the network settings.
- 18Check the firmware version.
- 19My scanner cannot be turned on or is turned off immediately.
- 20Error Code: E04
- 21Calibrate your scanner.
- 22Clean the inside of the machine.
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 26Error Code: E19
- 27Error Code: E03
- 28Change the paper settings. (Using DSmobileCapture)
- 29Loading the Carrier Sheet.
- 30Paper suitable for scanning
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Install PaperPort™ 12SE onto Windows 10.
- 33I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 34Cannot charge my scanner.
- 35Bleed-through is seen in the scanned image.
- 36My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 37What driver package format is supported by my Linux distribution?
- 38Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 39Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 40I cannot reset the network setting.
- 41The scanned image is skewed.
- 42My scanner gets warm.
- 43My computer does not recognize the scanner when it is connected via the USB cable.
- 44Operation system return error
- 45I do not have or lost the black and white calibration sheet.
- 46Discover the MAC address of the Brother network card.
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48No paper in the manual document feeder.
- 49A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
