FAQs & Troubleshooting
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91 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4Error Code: E04
- 5My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Paper suitable for scanning
- 8Uninstall the scanner driver (Windows).
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Change the image settings. (Using DSmobileCapture)
- 12The scan speed is too slow.
- 13Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 14I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 15Duplex scanning cannot be performed.
- 16My scanner is connected but it will not feed my document or do anything else.
- 17Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 18OCR feature does not work.
- 19Change the paper settings. (Using DSmobileCapture)
- 20Uninstall the Button Manager (Windows).
- 21Check the firmware version.
- 22Cannot scan documents using the control panel (For Macintosh)
- 23I set the auto power off to ON but my scanner does not turn off automatically.
- 24Loading the Carrier Sheet.
- 25I do not have or lost the black and white calibration sheet.
- 26I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 27What is the default password for my Brother machine?
- 28Cannot charge my scanner.
- 29When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 30Scan a document longer than 35.6 cm (14 inches).
- 31Uninstall the scanner drivers (OS X 10.10 or greater).
- 32What driver package format is supported by my Linux distribution?
- 33View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 34I lost the Li-ion battery or I cannot charge the battery.
- 35Error Code: E06
- 36I cannot install the scanner drivers.
- 37Calibrate your scanner.
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Cannot scan documents using the control panel (For Windows)
- 40I cannot connect my Brother machine to a wireless access point.
- 41My computer cannot access the SD card via the Micro USB Cable.
- 42My scanner gets warm.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Delete a network scanner entry. (Linux)
- 45A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 49My scanner cannot be turned on or is turned off immediately.
- 50Error Code: E05